Lyric Ross
Atlanta,GA
Summary
Licensed Auto Insurance Agent with expertise in interpreting policies and ensuring regulatory compliance, which helps clients navigate complex insurance landscapes. Proven ability to thrive in remote production environments while delivering exceptional customer service. Strong skills in communication, problem-solving, and attention to detail, offering employers a dedicated professional committed to enhancing client satisfaction and driving business success.
Overview
3
3
years of professional experience
Work History
Licensed Sales Agent
Progressive Insurance
01.2024 - Current
- Analyzed customer information to determine appropriate coverage needs and eligibility, ensuring that clients received the most relevant insurance options tailored to their situations.
- Interpreted and explained complex insurance policies, making the information accessible to clients, which improved their understanding and confidence in their coverage decisions.
- Analyzed and interpreted complex auto insurance policy contracts across various state jurisdictions, ensuring 100% compliance with regulatory standards, which accurately determined client eligibility and mitigated risk.
- Achieved sales targets by employing persuasive communication and strategic negotiation skills, leading to increased policy uptake and demonstrating my comprehensive understanding of client concerns.
HR Coordinator
The Home Depot
08.2022 - 01.2024
- Interpreted and applied complex benefit policies, such as FMLA and state-specific leave laws, to accurately determine employee eligibility, ensuring fair and consistent application of policies.
- Maintained meticulous employee files and LOA documentation, which ensured compliance and readiness for internal or external audits, ultimately supporting the organization’s integrity and accountability.
- Maintained top-tier performance metrics with a 98% quality score in a fast-paced, remote production setting, showcasing my ability to manage multiple proprietary and communication systems effectively.
Education
Bachelor of Science - Computer Science
Full Sail University
Skills
- Risk Assessment
- Data Entry
- Problem-solving
- Communication
- Attention to detail
- Policy Interpretation
- Customer Service
- Claims Management
- Goal oriented
Websites
Timeline
Licensed Sales Agent
Progressive Insurance
01.2024 - Current
HR Coordinator
The Home Depot
08.2022 - 01.2024
Bachelor of Science - Computer Science
Full Sail University