Renita Brown
4211 Showboat Ln.,Forney
Summary
Dynamic and dependable professional with extensive experience as a Switchboard Operator at Parkland Hospital. Expert in operating multi-line switchboards and adept at managing high call volumes. Recognized for quick learning and effective communication, ensuring timely responses and accurate information delivery in critical situations. Committed to enhancing service quality and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Switchboard Operator
Parkland Hospital
Dallas, TX
06.2023 - 03.2026
- Operated multi-line switchboard to efficiently manage incoming calls and direct inquiries.
- Assisted patients and staff by providing accurate information and routing calls to appropriate departments.
- Maintained detailed logs of all incoming and outgoing communications for record-keeping purposes.
- Collaborated with medical staff to ensure timely communication of critical messages and alerts.
Answering Service Operator
Columbia St. Mary's Hospital
Mesquite, TX
03.2021 - 04.2023
- Managed high call volumes, ensuring timely responses to patient inquiries and concerns.
- Utilized multi-line phone systems to route calls efficiently to appropriate departments.
- Documented patient information accurately in electronic health record systems.
- Assisted healthcare professionals by providing essential information during emergency situations.
Call Center Representative
AAA Auto Club Group
Dallas, TX
12.2016 - 12.2020
- Assisted customers with inquiries regarding insurance policies and membership benefits.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to enhance service delivery and support initiatives.
Education
High School Diploma -
Learning Enterprise High School
Milwaukee, WI06-1997
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
Accomplishments
I have received numerous awards for best Customer Service Experience.
Timeline
Switchboard Operator
Parkland Hospital
06.2023 - 03.2026
Answering Service Operator
Columbia St. Mary's Hospital
03.2021 - 04.2023
Call Center Representative
AAA Auto Club Group
12.2016 - 12.2020
High School Diploma -
Learning Enterprise High School