Renita Hayes
Seffner,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
NRCMA
USF Physicians Group
07.2023 - Current
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
NRCMA
TGH URGENT CARE
09.2019 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Case Manager
Humana-Home Advantage Team
10.2018 - 09.2019
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
NRCMA
Bay Care Health Systems
09.2016 - 10.2018
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
FACILITY LIASON
Sunrise Assisted Living
09.2015 - 09.2016
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Case Manager Specialist
Wellcare Home Health
12.2014 - 12.2015
- Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
- Streamlined internal processes by developing more efficient case management tools and procedures, resulting in increased productivity among team members.
- Partnered with local organizations to expand access to social and community services.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
- Evaluated program effectiveness through ongoing monitoring and analysis of key performance indicators, driving continuous improvement efforts within the organization.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
NRCMA
READY NURSE
12.2014 - 12.2015
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
NRCMA
SNI
08.2014 - 12.2014
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
NRCMA
Pediatric Health Care Alliance
07.2011 - 08.2014
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Medical Records
Tomlin Staffing
07.2010 - 07.2011
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
Crisis Intervention Counselor
Wellcare Behavioral Health
08.2008 - 07.2010
- Documented risk to each client and context of concerns.
- Increased community awareness of mental health resources by organizing and participating in outreach events.
- Developed culturally sensitive interventions tailored to meet the unique needs of diverse client populations experiencing crises.
- Reduced instances of self-harm among at-risk clients through proactive monitoring and early intervention techniques.
- Educated clients on dangers of substance abuse and prevention techniques.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Coordinated with law enforcement, medical professionals, and other agencies as needed for safe handling of crisis situations.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Facilitated successful reintegration into daily life for clients after a crisis event by connecting them with relevant resources and supports.
Pharmacy Customer Service Representative
Total Health Care Of Florida
02.2004 - 08.2008
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Verified prescription information prior to entry in pharmacy computer system.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Confirmed customer information and insurance eligibility for prescriptions.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Increased efficiency and team productivity by promoting operational best practices.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Insurance Claims Specialist
Oxford Health
04.2003 - 02.2004
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Checked documentation for accuracy and validity on updated systems.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated with contracting department to resolve payer issues.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Evaluated and settled complex insurance claims in strict timeframes.
Insurance Verification Specialist
Cigna
08.1999 - 04.2003
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Obtained payments from patients and scanned identification and insurance cards.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Associate of Science - Nursing
Ultrasound Diagnostics
Texas City, TX11.2001
High School Diploma -
Chamberlain High School
Tampa, FL 08.1996 - 06.1998
Skills
- Computer Skills
- Team building
- Attention to Detail
- Cultural Awareness
- Teamwork and Collaboration
- MS Office
- Multitasking Abilities
Timeline
NRCMA
USF Physicians Group
07.2023 - Current
NRCMA
TGH URGENT CARE
09.2019 - Current
Case Manager
Humana-Home Advantage Team
10.2018 - 09.2019
NRCMA
Bay Care Health Systems
09.2016 - 10.2018
FACILITY LIASON
Sunrise Assisted Living
09.2015 - 09.2016
Case Manager Specialist
Wellcare Home Health
12.2014 - 12.2015
NRCMA
READY NURSE
12.2014 - 12.2015
NRCMA
SNI
08.2014 - 12.2014
NRCMA
Pediatric Health Care Alliance
07.2011 - 08.2014
Medical Records
Tomlin Staffing
07.2010 - 07.2011
Crisis Intervention Counselor
Wellcare Behavioral Health
08.2008 - 07.2010
Pharmacy Customer Service Representative
Total Health Care Of Florida
02.2004 - 08.2008
Insurance Claims Specialist
Oxford Health
04.2003 - 02.2004
Insurance Verification Specialist
Cigna
08.1999 - 04.2003
High School Diploma -
Chamberlain High School
08.1996 - 06.1998
Associate of Science - Nursing
Ultrasound Diagnostics
Similar Profiles
Antonio MonteagudoAntonio Monteagudo
Civil Engineer at USF FAB (Subsidiary of Eagle Manufacturing Group)Civil Engineer at USF FAB (Subsidiary of Eagle Manufacturing Group)
Katelyn LeBlancKatelyn LeBlanc
Nurse Educator/Clinical Staff Development at Mass General Brigham Medical Group - North Shore Physicians GroupNurse Educator/Clinical Staff Development at Mass General Brigham Medical Group - North Shore Physicians Group
Megan AntonelliMegan Antonelli
Regional Medical Practice Manager at Lehigh Valley Physicians GroupRegional Medical Practice Manager at Lehigh Valley Physicians Group