Renna Thomas
By The Sea Resorts
Panama City Beach,FL
3
years of professional experience
Dynamic professional with extensive experience in customer service and guest relations, notably at Horizon South Resorts. Proven ability to enhance guest satisfaction through effective problem-solving and cash handling. Recognized for delivering exceptional service and fostering a welcoming environment, contributing to increased customer loyalty and positive experiences.
Work History
Front Desk Agent
2 MonthsSecurity Officer
6 Months- Monitored premises for safety and security breaches, ensuring rapid response to incidents.
- Conducted regular patrols to deter unauthorized access and maintain a secure environment.
- Implemented access control measures, verifying credentials of individuals entering facilities.
- Collaborated with law enforcement during emergencies, providing detailed incident reports and support.
Front Desk Receptionist
10 Months- Greeted and assisted guests, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed front desk operations, including check-ins, reservations, and guest communications efficiently.
- Coordinated with housekeeping to maintain room availability and cleanliness standards for guest satisfaction.
- Processed payments and maintained accurate records of transactions for financial reporting.
- Resolved guest complaints with professionalism, enhancing overall customer experience and loyalty.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
6 Months- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately took orders and communicated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Assisted in training new servers on menu items and service standards to enhance team performance.
- Resolved customer inquiries and complaints promptly, enhancing guest satisfaction and loyalty.
Care Giver
6 MonthsEducation
A Level 2 in Customer Service
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Timeline
Front Desk Agent
By The Sea Resorts
08.2026 - CurrentRead More
Security Officer
Summit
02.2026 - 08.2026Read More
Front Desk Receptionist
Horizon South Resorts
04.2025 - 02.2026Read More
Server
Hooter
09.2024 - 03.2025Read More
Care Giver
Mr Sonny Organisation
05.2023 - 11.2023Read More
Donald Quarrie High School
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St Andrew Technical High School
A Level 2 in Customer Service
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Holy Family Primary & Infant School
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