Summary
Overview
Work History
Education
Skills
Timeline
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RESA BROUSSARD

Everett,WA

Summary

Seeking a position in patient service following a career break to support family needs. Advanced team player skilled at building camaraderie with colleagues and supporting customers with empathy. Skilled in utilizing a variety of software tools and comfortable learning and utilizing new tools. High attention to detail, deadlines, and independent research to enhance job performance.

Overview

9
9
years of professional experience

Work History

FAMILY COORDINATOR

*
09.2019 - Current
  • Coordinated care for 5 children during the global pandemic.
  • Encouraged children with online class and fostered open communication with teachers to make sure grades were maintained.
  • Managed schedules to be prompt and on time to each appointment.
  • Developed coaching and emotional regulation strategies to help children problem solve and develop better relationships.
  • Maintained a safe and clean environment.

LEASING AGENT

GUARDIAN MANAGEMENT
06.2019 - 08.2019
  • Arranged appointments and tours for potential residents, answered phone calls, maintained filing and records, completed leasing agreements of apartments, inspected units prior to resident move-in, received maintenance requests and processed work orders.

FIRST RESPONDER, CONTRACTED BY VETERANS TRADING COMPANY
01.2017 - 07.2017
  • Prioritized deadlines to assist with software transfer
  • Contact supplier through email to obtain an expedited ODD (On Dock Date)
  • Update new ODD from supplier in ERP (Enterprise Resource
  • Planning) system that would create a POC receipt
  • Updated new ODD in Sonic
  • In Siebel entered
  • ODD, commit date, sales order and part number and complete process send to First Responder.

GUEST SERVICE AGENT

EXTENDED STAY AMERICA
07.2016 - 01.2017
  • Set up reservations, checked in guests, completed cash reconciliation before and after shift
  • Maintained common area, cleaning and filling supplies.

FILE CLERK

DEPARTMENT OF TREASURY
03.2016 - 08.2016
  • Batched, associated, blocked streamlined and shelved items.

CUSTOMER SERVICE REPRESENTATIVE

HOUSING AUTHORITY KANSAS
07.2015 - 10.2015
  • Answered incoming phone calls
  • Contacted client’s program specialist for appointments
  • Assisted clients with obtaining correct forms for their situation
  • Copied client documents for client’s records and provided stamped receipt
  • Entered data into agency data management system.

Education

GED -

State Board For Community And Technical Colleges
Everett, WA

CERTIFICATE -

CareerWork$ Medical
Seattle, WA
06.2023

Skills

  • Customer Service
  • Troubleshooting
  • Problem Solving
  • Call center operations
  • Phone etiquette
  • Order fulfilment
  • Resolving customer
  • Disputes
  • Data entry
  • Cash handling
  • PROFICIENCIES:
  • Microsoft Office: Excel, Outlook, Power Point, Word
  • Siebel
  • ERP (Enterprise Resource Planning)
  • Sonic

Timeline

FAMILY COORDINATOR

*
09.2019 - Current

LEASING AGENT

GUARDIAN MANAGEMENT
06.2019 - 08.2019

FIRST RESPONDER, CONTRACTED BY VETERANS TRADING COMPANY
01.2017 - 07.2017

GUEST SERVICE AGENT

EXTENDED STAY AMERICA
07.2016 - 01.2017

FILE CLERK

DEPARTMENT OF TREASURY
03.2016 - 08.2016

CUSTOMER SERVICE REPRESENTATIVE

HOUSING AUTHORITY KANSAS
07.2015 - 10.2015

GED -

State Board For Community And Technical Colleges

CERTIFICATE -

CareerWork$ Medical

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