Resa Tsao
Lake Forest,CA
Summary
Accomplished Director of Operations with a proven track record of driving operational excellence. Skilled in optimizing workflows, managing complex staff scheduling, overseeing billing claims, and providing comprehensive oversight of clinic operations. Adept at implementing strategic initiatives that enhance service delivery, regulatory compliance, and organizational growth. Strong leadership capabilities in managing cross-functional teams, fostering a culture of continuous improvement, and developing staff training programs. Fluent in English, Mandarin, and Cantonese, with a unique ability to bridge cultural and communication gaps in diverse workplace settings.
Overview
10
10
years of professional experience
Work History
Director of Operations
Comprehensive Behavior Solutions, Inc.
Irvine, CA
09.2022 - Current
- Spearheaded company rebranding initiatives to enhance market visibility and brand identity within the ABA sector
- Implemented strategic operational frameworks to improve efficiency and clinical productivity
- Oversaw administrative and clinical functions ensuring seamless day-to-day operations
- Ensured compliance with ABA industry standards, HIPAA, and healthcare regulations
- Developed staff training programs to enhance clinical competencies and professional growth
- Fostered client-centered practices to improve service delivery and client satisfaction
- Managed staff scheduling to optimize resource allocation and operational efficiency
- Supervised billing processes, ensuring accurate claims submissions and timely reimbursements
Self-Employed Photographer
Freelance
05.2016 - Current
- Provided professional photography services for various events, portraits, and commercial projects
- Managed client relationships, from initial consultation to project completion, ensuring satisfaction with creative deliverables
- Handled all business operations including marketing, scheduling, and financial management
Administrative Assistant
Ronghui Information Engineering Co., Ltd.
Irvine, CA
10.2014 - 05.2015
- Composed and reviewed correspondence and communications
- Managed schedules, coordinated meetings, and organized events
- Performed administrative tasks including filing, faxing, scanning, and document management
- Maintained and updated status reports and databases
Education
Master of Public Administration (MPA) - Leadership and Management in Public Sector
California State University, Northridge
05.2015
Bachelor of Science - Resource and Environment Project & Urban Planning Management
Guilin University of Technology, China
06.2011
Skills
- Strategic Coordination and Planning
- ABA Clinical Operations Management
- Personnel Resource Management
- Administrative and Clinical Leadership
- Operations monitoring and reporting
- Financial Planning and Budgeting
- Process Improvement and Optimization
- Risk Assessment and Mitigation
- Team Development and Leadership
- Conflict Resolution and Problem-Solving
- Data-Driven Decision Making
- Compliance with ABA and healthcare regulations
- Staff training and development in behavioral health
- Client service and satisfaction management
- Vendor and Stakeholder Relations
- Change Management
- Scheduling and Resource Allocation
- Medical Billing and Claims Management
- Payroll Management and Processing
Timeline
Director of Operations
Comprehensive Behavior Solutions, Inc.
09.2022 - Current
Self-Employed Photographer
Freelance
05.2016 - Current
Administrative Assistant
Ronghui Information Engineering Co., Ltd.
10.2014 - 05.2015
Master of Public Administration (MPA) - Leadership and Management in Public Sector
California State University, Northridge
Bachelor of Science - Resource and Environment Project & Urban Planning Management
Guilin University of Technology, China