Open To Work
ReShea Plunkett
Jurupa Valley,CA
Summary
Pursuing opportunities in member services, referral coordinator, medical billing, & coding, that will utilize my diverse knowledge, experience, and skills to become a key team member in a medical office.
Loyal self-motivated professional with over 20 years of experience in High-Volume Call Centers. Offering extensive knowledge of medical terminologies, patient advocacy, care coordination and health management. Demonstrates good judgment, discretion with private and personal recorded information. Compassionate Patient Navigator with experience in guiding patients through complex healthcare systems. Strengths include strong communication, problem-solving skills, and a patient-centered approach to care coordination. Noted for successfully empowering patients, improving their understanding of treatment plans, and fostering positive relationships between patients and healthcare providers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Navigator
MemorialCare Medical Group
Fountain Valley, CA
03.2023 - Current
- Served as first point of contact for general inquiries and appointment scheduling in high-volume call center.
- Coordinated referrals and obtained prior authorizations for procedures and medical equipment.
- Executed data entry tasks, including new patient registration and insurance eligibility verification.
- Educate patients on treatment options and available healthcare resources via chat online and email services
- Participated in medical center committees and projects to enhance patient experience.
Energy Advisor 2
Southern California Edison
Irwindale, CA
01.2009 - 01.2022
- Managed a team of 30 call center representatives, focusing on operational excellence.
- Advised customers on energy efficiency programs and renewable options to optimize energy use.
- Conducted detailed assessments of home energy usage to uncover savings potential.
- Analyzed utility bills, recommending cost-saving measures like efficient lighting or HVAC / Solar upgrades.
- Provided support for online customers with billing inquiries and requests efficiently.
- Acted as primary contact for Disaster Relief Program and first responders' coordination.
- Facilitated training for new staff, enhancing understanding of program protocols.
- Maintained knowledge of industry trends to inform customer interactions and recommendations.
Education
Medical Office Administration -
Concorde Career College
Garden Grove, CA01.2022
Skills
- Health education and promotion
- Data management and analysis
- Referral processing and insurance validation
- Analytical thinking and skills
- Client relationship management
- Appointment scheduling and coordination
- Attention to detail
- Effective communication
- Confidentiality and discretion
- Calm under pressure
- Collaborative problem-solving
Certification
- HIPAA
- Microsoft Word
- College Keyboarding
- CPR BLS
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$60000/yr - $200000/yrTimeline
Patient Navigator
MemorialCare Medical Group
03.2023 - Current
Energy Advisor 2
Southern California Edison
01.2009 - 01.2022
Medical Office Administration -
Concorde Career College