Resheda Scott
Irving
Summary
Dedicated front desk agent with strong background in customer service, payment processing and reservation systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Dest Agent Overnight (Night Audit)
Fairfield Hotel
IRVING
02.2026 - Current
- Provided exceptional customer service to enhance guest experiences.
- Managed front desk operations and coordinated check-in/check-out processes.
- Maintained accurate records of reservations and guest information.
- Provided customer service to clients through phone and email communication.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Recreation Specialist
City Of Irving
Irving
11.2018 - Current
- Assist residents in person and by phone with registration, program information and records request.
- Prepare and proofread cash reports, ensuring compliance with the city procedure.
- Manage customer service, address inquiries and resolve issues with professionalism.
Member Service Rep Overnight
Planet Fitness
Coppell
06.2025 - 01.2026
- Provided exceptional customer service to enhance member experience.
- Managed member accounts and processed new memberships efficiently.
- Maintained cleanliness and organization of gym facilities and equipment.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
Clerk
ABF Freight
Dallas
11.2021 - 01.2022
- Assisted customers with inquiries and complaints in a professional manner.
- Assisted customers with inquiries regarding shipping services and rates.
- Answered phones in a courteous manner while providing excellent customer service.
- Collaborated with team members to improve workflow efficiency and accuracy.
- Maintained a clean and organized workspace to ensure safety compliance.
Education
Associate of Arts -
Northlake College
Irving, TX05-2013
Skills
- Night audit procedures
- Front desk operations
- Reservation management
- Payment processing
- Records maintenance
- Member management
- Customer service
Certification
- OSHA 30- Construction Safety and Health
Timeline
Front Dest Agent Overnight (Night Audit)
Fairfield Hotel
02.2026 - Current
Member Service Rep Overnight
Planet Fitness
06.2025 - 01.2026
Clerk
ABF Freight
11.2021 - 01.2022
Recreation Specialist
City Of Irving
11.2018 - Current
Associate of Arts -
Northlake College