Reshine Jackson
Philadelphia,PA
Summary
Experienced and dedicated lead server with 10+ years in the hospitality industry. Demonstrated leadership skills and the ability to train, motivate, and supervise a team of servers to ensure exceptional customer service. Adept at implementing best practices to maximize efficiency, streamline operations, and enhance the dining experience. Strong knowledge of food and beverage regulations, exceptional menu knowledge, and ability to handle high-volume and demanding situations. Excellent communication skills to collaborate with kitchen staff, management, and guests to ensure seamless service. Seeking a customer service or server position that values exemplary service, teamwork, and professionalism.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Habitat For Humanity
01.2021 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Shift Leader
Shake Shack
02.2020 - 01.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Server
Westin Hotel.
10.2018 - 02.2020
- Accurately take food and beverage orders, correctly using the ordering system.
- Provide a friendly and caring experience for every guest that comes into the restaurant, upholding the restaurant’s hospitality standards.
- Train other employees in standard practices and procedures in a shadow-style training program.
Education
No Degree - Clinical Child Psychology
Indiana University of Pennsylvania
Indiana, PA06.2018
Skills
- Food Safety Understanding
- Staff Training
- Conflict Mediation
- Computer Proficiency
- Microsoft Office Suite
Timeline
Customer Service Representative
Habitat For Humanity
01.2021 - 11.2023
Shift Leader
Shake Shack
02.2020 - 01.2021
Server
Westin Hotel.
10.2018 - 02.2020
No Degree - Clinical Child Psychology
Indiana University of Pennsylvania