Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reshma Ramachandran

Buffalo Grove,Illinois

Summary

Dedicated and results-driven Project Manager with over 5 years of experience in strategic planning and client relations, poised to excel in a project management capacity. Applying strong organizational skills, attention to detail, a customer-centric approach, and problem-solving abilities to streamline project workflows, foster team collaboration, and deliver exceptional outcomes. Swift adaptation and proficiency in new technologies and tools further enhance my contributions.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Project Manager

InfinoTechs Solutions
Memphis, TN
08.2022 - Current
  • Managed the development of a custom CRM ensuring adherence to project requirements, timelines, and delivery standards.
  • Provided leadership to the developers and QA team , overseeing all facets of requirements, design, development effort, timeliness, UAT, scope, and delivery.
  • Collaborated closely with business stakeholders to prioritize requirements, aligning features with the future roadmap for the application and maintaining high standards of data quality.
  • Presented comprehensive project status, metrics, and proposals to executive stakeholders, fostering transparency and alignment with organizational objectives.

Senior Analyst

AbbVie Inc
Chicago, IL
03.2021 - 05.2022
  • Led cross-functional collaboration to improve processes, showcasing strong leadership and teamwork to enhance departmental efficiency.
  • Implemented innovative problem-solving techniques resulting in a 20% reduction in process time.
  • Efficiently used Salesforce CRM to meet customer needs, proposing enhancements for increased productivity.
  • Achieved 20% higher customer satisfaction through proactive and meticulous methods.
  • Consistently surpassed performance benchmarks, managing daily tasks and reporting progress on goals.
  • Provided guidance, mentorship, and training to team members and new hires, fostering professional development.

Coordinator

Interventional Pain Care
St. Louis, MO
02.2020 - 12.2021
  • Orchestrated collaboration among cross-functional teams to understand issues, identify root causes, and create effective solutions.
  • Initiated prompt resolution of backlogged claims, preventing delays in the pipeline and reducing claim write-offs by 10%.
  • Conducted thorough research, provided comprehensive support in billing, insurance, claims, and collaborated with insurance companies and patients for successful issue resolution.

Senior Software Engineer

HCL technologies
India
01.2005 - 09.2009
  • Successfully crafted applications utilizing Oracle, collaborating closely with Business stakeholders to meticulously plan, design, and develop ERP applications.
  • Demonstrated versatility by engaging in various business realms encompassing DBMS, RDBMS, and Oracle E-Business Suites.
  • Spearheaded the development of interface programs, reusable procedures, packages, and interfacing programs using PL/SQL.

Faculty

National Institute of Information Technology (NIIT)
India
03.2004 - 12.2004
  • Developed comprehensive software engineering training materials, emphasizing the Software Development Life Cycle (SDLC)
  • Conducted engaging training sessions on Database programming languages and Java for software engineering students, fostering practical skills.

Education

Bachelors in commerce (B. Com) -

University of Madras

Master of Computer Application (MCA) -

University of Madras

Skills

  • Project Management
  • Agile Development
  • Asana, Kanban
  • Business Intelligence Tools – Power BI
  • JIRA, Smartsheet Management
  • MS Office, Excel, MS Project, PowerPoint
  • Project Documentation
  • Requirements Gathering
  • SQL, Oracle applications

Certification

  • Google Project Management Certified
  • Oracle PL/SQL Developer Certified
  • Diploma in Computer Programming (DNIIT)

Timeline

Project Manager

InfinoTechs Solutions
08.2022 - Current

Senior Analyst

AbbVie Inc
03.2021 - 05.2022

Coordinator

Interventional Pain Care
02.2020 - 12.2021

Senior Software Engineer

HCL technologies
01.2005 - 09.2009

Faculty

National Institute of Information Technology (NIIT)
03.2004 - 12.2004

Bachelors in commerce (B. Com) -

University of Madras

Master of Computer Application (MCA) -

University of Madras

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Reshma Ramachandran