Reshonna Oglesby
Louisville,KY
Summary
Accomplished Building Manager and Housekeeping Supervisor with a proven track record at Holiday Inn Express Hotel, excelling in customer relationship management and cleaning practices. Expert in enhancing guest relations and operational efficiency, demonstrated through proactive property maintenance and staff training. Skilled in fostering a customer service-focused environment, ensuring high standards of cleanliness and service are met consistently.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn Express Hotel
1921 Bishop Lane
04.2023 - 06.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Building Manager
Heyburn Building
332 W Broadway
01.2016 - 04.2023
- Inspected grounds and facilities to identify necessary repairs.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Managed operations, maintenance and improvement of properties.
- Collected rent, deposits and payments from tenants.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
Education
High School Diploma
Jefferson County High School
Louisville, Ky05.1998
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Training and mentoring
- Ordering cleaning supplies
- Employee evaluations
- Customer Relationship Management
- Cleaning practices
Timeline
Housekeeping Supervisor
Holiday Inn Express Hotel
04.2023 - 06.2024
Building Manager
Heyburn Building
01.2016 - 04.2023
High School Diploma
Jefferson County High School