ReShunda Bibbs
Duncanville,AL
Summary
Detail-oriented professional with expertise in managing customer communications and resolving inquiries to boost satisfaction. Proficient in order management, ensuring timely order fulfillment and follow-ups. Experienced in processing accounts payable and reconciling general ledger accounts for accurate financial reporting. Utilizes Microsoft Excel for data management and analysis, enhancing operational efficiency in vendor coordination.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Piedmont Hospital
Atlanta, GA
08.2019 - 06.2024
- Handled communications via email and phone with vendors and customers to address inquiries and resolve issues.
- Ensured timely completion of customer orders
- Coordinated follow-ups on order ETAs to ensure customer awareness and satisfaction.
Accounting Associate
Metroplex Energy
Atlanta, Georgia
04.2017 - 08.2019
- Reconciled general ledger accounts for energy billing and cost centers.
- Prepared journal entries for month-end close and accrual activity.
- Processed accounts payable invoices using Metroplex Energy accounting workflows.
Education
Associate of Science - Respiratory Therapy
Shelton State Community College
Tuscaloosa, AL 10.2010 - 04.2012
Central High School
Tuscaloosa , ALSkills
- Customer relationship management
- Customer inquiry handling
- Issue resolution
- Order management
- Order processing
- Email support
- Supplier communication
- Microsoft Excel
Timeline
Customer Service Representative
Piedmont Hospital
08.2019 - 06.2024
Accounting Associate
Metroplex Energy
04.2017 - 08.2019
Associate of Science - Respiratory Therapy
Shelton State Community College
10.2010 - 04.2012
Central High School