Ryan Frank
Colorado Springs,CO
Summary
Retail professional with extensive experience at Under Armour, excelling in training and mentoring teams to enhance performance. Proven expertise in loss prevention and customer service, driving sales through effective merchandising and business analysis. Adept at fostering positive environments while ensuring operational efficiency and accuracy in cash handling.
Overview
4
4
years of professional experience
Work History
Keyed Sales Lead
Under Armour
05.2024 - Current
- Train, coach, and mentor new sales associates for maximum performance.
- Provide ongoing coaching to team members, ensuring an efficient environment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Opening and closing duties
- Conduct interviews
- Daily business analyses
- De-escalation
- Loss prevention
Part Time Assistant Manager
Big 5 Sporting Goods
08.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Delegation to ensure all tasks are completed daily
- Answering guest inquiries in person and over the phone
- Setting promotional signage
- Upselling
- Inventory control
- Loss prevention
Golf Course Maintenance
Kemper Lakes Golf
05.2023 - 08.2023
- Promoted a safe environment by adhering to safety protocols during golf course maintenance tasks.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
- Enhanced golf course maintenance by implementing efficient mowing and irrigation techniques.
- Daily preparation of golf course
Part Time Assistant Manager
Big 5 Sporting Goods
08.2022 - 05.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Divot Crew
The Club At Wynstone
05.2022 - 08.2022
- Elevated overall guest experience by actively monitoring the driving range area to ensure cleanliness and orderliness.
- Enhanced safety standards by diligently inspecting equipment and promptly addressing any issues or hazards.
- Reduced golfer stress levels by managing on-course logistics and effectively navigating potential issues.
- Properly execute filling divots
Sales Associate
Big 5 Sporting Goods
10.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Drive Loyalty through guest interaction
Education
Bachelor - Strategic Communication
University of Colorado At Colorado Springs
Colorado Springs, CO12-2026
High School Diploma -
Grant Community High School
Fox Lake, IL05-2018
Skills
- Merchandising
- Loss Prevention
- Customer service
- De-escalation
- Math and Cash handling
- Point of Sales System
- Word processing
- Computer Knowledge
- Retail management
- Business analyzation through hourly monitoring of Key Performance Indicators
Timeline
Keyed Sales Lead
Under Armour
05.2024 - Current
Part Time Assistant Manager
Big 5 Sporting Goods
08.2023 - 04.2024
Golf Course Maintenance
Kemper Lakes Golf
05.2023 - 08.2023
Part Time Assistant Manager
Big 5 Sporting Goods
08.2022 - 05.2023
Divot Crew
The Club At Wynstone
05.2022 - 08.2022
Sales Associate
Big 5 Sporting Goods
10.2021 - 05.2022
Bachelor - Strategic Communication
University of Colorado At Colorado Springs
High School Diploma -
Grant Community High School