Restie Angelo Taruc
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Sitel
Pasig City, Metro Manila
05.2023 - 11.2023
- Developed processes to ensure order fulfillment was timely and accurate.
- Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
- Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
- Maintained records of shipments and invoices for tracking purposes.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Participated in training sessions focused on proper techniques for performing PCR tests safely and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
Caregiver
Private Care
Pasig City, Metro Manila
08.2022 - 04.2023
- Provided compassionate personal care to elderly and disabled clients, including assistance with daily living activities such as bathing, dressing, and grooming.
- Administered medications as prescribed, ensuring accurate dosage and adherence to medical instructions.
- Assisted with mobility and physical therapy exercises, improving clients’ physical health and independence.
- Prepared and served nutritious meals tailored to clients' dietary restrictions and preferences.
- Managed household tasks including cleaning, laundry, and grocery shopping to maintain a safe and organized living environment.
- Monitored and recorded vital signs such as blood pressure, heart rate, and glucose levels, reporting any abnormalities to healthcare professionals.
- Coordinated with family members and healthcare providers to develop and implement personalized care plans.
- Provided emotional support and companionship, engaging clients in activities that promoted mental and emotional well-being.
- Ensured the safety and security of clients by maintaining a hazard-free living space and adhering to safety protocols.
Production Assistant Stage Manager
Malaya Dance Theatre
Manila, Philippines
01.2021 - 08.2022
- Conducted regular meetings with team members to discuss progress on projects and address any concerns or issues that arise.
- Maintained a safe working environment by enforcing safety protocols during rehearsals and performances.
- Oversaw the setup of sets before each performance ensuring they met technical specifications.
- Performed maintenance checks on all audio and visual equipment used in productions.
- Developed detailed run sheets for each show indicating cues, entrances and exits .
- Supervised backstage crews during productions and provided feedback as needed.
- Collaborated with directors on blocking and scene changes during rehearsals and performances.
- Monitored cue calls throughout the performance to ensure smooth transitions between scenes.
- Organized rehearsals and performances to ensure that the production ran smoothly.
Education
High School Diploma -
Arellano University Elisa Esguerra Campus Malabon
Manila, Philippines04-2021
Some College (No Degree) - Pre-Nursing
Arellano University EEC
ManilaSome College (No Degree) - Pre-Nursing
Los Angeles City College
Los Angeles, CASkills
- Data Entry
- Scheduling
- Customer Relationship Management (CRM)
- Order Processing
- Customer consulting
- Escalation management
- Quality Assurance Controls
- Customer Service
Timeline
Customer Service Associate
Sitel
05.2023 - 11.2023
Caregiver
Private Care
08.2022 - 04.2023
Production Assistant Stage Manager
Malaya Dance Theatre
01.2021 - 08.2022
High School Diploma -
Arellano University Elisa Esguerra Campus Malabon
Some College (No Degree) - Pre-Nursing
Arellano University EEC
Some College (No Degree) - Pre-Nursing
Los Angeles City College
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