Destiny Albert
Brooklyn,NY
Summary
Adaptable Service Leader with a unique blend of administrative expertise and hospitality management. Experienced in guiding applicants through multi-step enrollment processes and managing complex payroll and benefit inquiries. Exceptional at de-escalating high-pressure situations, whether coordinating corporate events or resolving sensitive compliance issues. Committed to operational excellence, clear communication, and providing a seamless experience for every guest and employee.
Overview
2
2
years of professional experience
Work History
Customer Information Representative
NYC Department of Education
Brooklyn, NY
07.2024 - 10.2025
- Onboarding Support: Walked new applicants and teachers through every step of the enrollment process to make sure they got hired and started on time.
- OPI Compliance: Served as the main point of contact for the Office of Pupil Investigations, tracking background checks and clearances to ensure all staff were cleared for duty.
- Payroll & Records: Handled sensitive payroll questions regarding pay dates and amounts, while managing updates for addresses and tax information.
- Benefits Assistance: Helped staff understand their benefit options, including when coverage starts and how to add or change dependents during life events.
Pharmacy Technician Assistant
Prime Care Chemists
Ridgewood, NY
03.2025 - 09.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking stock and ordering supplies as needed.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
Server/Hostess Manager
Royalton Park Avenue
New York, NY
05.2023 - 09.2024
- Guest Experience Management: Provided dedicated service for breakfast, lunch, and dinner, focusing on personalized attention and guest satisfaction.
- Inquiry Resolution: Handled a high volume of phone calls and in-person questions regarding reservations, event bookings, and facility amenities.
- Operational Versatility: Transitioned between high-energy poolside service and fast-paced cafe environments, including basic bar support and drink preparation.
- Facility Oversight: Took ownership of the dining and pool areas by resetting tables and maintaining cleanliness to meet luxury standards.
Education
High School Diploma -
New Visions AIM Charter High School I
Brooklyn, NYSkills
- Administrative: Payroll Support, Benefits Administration, Records Management, OPI Compliance
- Customer Relations: Conflict Resolution, Guest Experience, Stakeholder Communication
- Operational: Event Coordination, Reservation Systems, Staff Training, Facility Oversight
- Tools: OpenTable, Resy, Avaya, Microsoft Office,
Timeline
Pharmacy Technician Assistant
Prime Care Chemists
03.2025 - 09.2025
Customer Information Representative
NYC Department of Education
07.2024 - 10.2025
Server/Hostess Manager
Royalton Park Avenue
05.2023 - 09.2024
High School Diploma -
New Visions AIM Charter High School I