Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Faith DeSantiago

Fresno,CA

Summary

Office operations, customer service, and hospitality expert with extensive experience. Known for a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to excel with or without supervision and quickly acquire new competencies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Volunteer Data Base Assistance

Fresno Animal Center
Fresno, CA
08.2024 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.

Volunteer Sales/Front

Vibrant Visions Marketing
Fresno, CA
04.2024 - 05.2024
  • Developed promotional strategies to increase sales volume.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Amazon Warehouse/ Associate

10.2022 - 08.2023
  • Maintained inventory record accuracy through the use of manual as well as computerized systems.
  • Operated a variety of material handling equipment including pallet jacks, hand-held scanners, and conveyor systems.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Received deliveries, scanned packages, and updated orders in internal database.

Oakwood Gardens Care Center/ Nursing Assistant

06.2021 - 03.2022
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.

Fresno PostAcute Care / Nursing Assistant

09.2020 - 04.2021
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Assisted patients in their daily personal care routines, including bathing, dressing, and grooming.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.

Education

Ongoing -

Fresno City College
93741, CA
08.2024

Diploma -

Duncan Polytechnical High School
93726, CA
06.2020

Skills

  • Customer Service
  • Time Management
  • Data Entry
  • Confidentiality
  • Organizational abilities

Certification

  • BLS
  • CNA LICENSE
  • CPR
  • FOOD SAFE SERVE

References

  • Jodi Uyeg, RN, Fresno, CA, 93726, (559) 859-7080, Jodi.Uyeg@fresnounified.org
  • Marina Diaz, LVN, Fresno, CA, 93726, (559) 248-7080, Marina.Diaz@fresnounified.org
  • Guadalupe Ramirez, LVN, Fresno, CA, 93726, (559) 248-7080, Lupe.Ramirez@fresnounified.org

Timeline

Volunteer Data Base Assistance

Fresno Animal Center
08.2024 - Current

Volunteer Sales/Front

Vibrant Visions Marketing
04.2024 - 05.2024

Amazon Warehouse/ Associate

10.2022 - 08.2023

Oakwood Gardens Care Center/ Nursing Assistant

06.2021 - 03.2022

Fresno PostAcute Care / Nursing Assistant

09.2020 - 04.2021

Ongoing -

Fresno City College

Diploma -

Duncan Polytechnical High School

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Faith DeSantiago