Felipe Rojas
Los Angeles,CA
Summary
Experienced in centralized IT organizations, possessing skills and knowledge to excel in any role and provide valuable troubleshooting, software and hardware configuration, and support. A skilled in troubleshooting computer hardware and software issues. Comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures enables effective identification and resolution of complex technical problems.
Overview
22
22
years of professional experience
Work History
Senior IT Tech Support Analyst
Dept. of Consumer & Business Affairs
09.2022 - Current
- Supervises a technical support team including the development of work, vacation schedules
- Assisted with the development of internal tools designed to streamline support workflows and enhance overall productivity
- Provided first-level technical support to employees
- Install, configure, maintain, and test computer hardware, software, and peripheral equipment
- Diagnose and resolve hardware, software, and network connectivity problems
- Created user accounts and managed access control
- Troubleshoot hardware and software, and give recommendations for improvements
- Configured and distributed devices used daily by employees.
- Opening tickets for technical problems beyond my control
- Maintain access to employee’s shared folder access
- Maintain, install, and configure laptops, projectors, and other equipment
- Coordinate department moving, and delivery of equipment to locations
- Coordinate equipment delivery, software licensing compliance, inventory/asset control.
- Monitored helpdesk and responded to incoming tickets to address support needs.
IT Tech Support Analyst
Dept. of Consumer & Business Affairs
06.2018 - 09.2022
- Assisted with the development of internal tools designed to streamline support workflows and enhance overall productivity
- Provided first-level technical support to employees
- Install, configure, maintain, and test computer hardware, software, and peripheral equipment
- Diagnose and resolve hardware, software, and network connectivity problems
- Created user accounts and managed access control
- Troubleshoot hardware and software, and give recommendations for improvements
- Configured and distributed devices used daily by employees.
- Opening tickets for technical problems beyond my control
- Maintain access to employee’s shared folder access
- Maintain, install, and configure laptops, projectors, and other equipment
- Coordinate department moving, and delivery of equipment to locations
- Coordinate equipment delivery, software licensing compliance, inventory/asset control.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Intermediate Clerk
Dept. of Consumer & Business Affairs
05.2017 - 06.2018
- In charge of ordering supplies for our department (Procurement)
- Provided first-level technical support to employees
- Install, configure, maintain, and test computer hardware, software, and peripheral equipment
- Diagnose and resolve hardware, software, and network connectivity problems
- Created user accounts and managed access control
- Troubleshoot hardware and software, and give recommendations for improvements
- Configured and distributed devices used daily by employees.
- Opening tickets for technical problems beyond my control
- Maintain access to employee’s shared folder access
- Maintain, install, and configure laptops, projectors, and other equipment
- Coordinate department moving, and delivery of equipment to locations
- Coordinate equipment delivery, software licensing compliance, inventory/asset control.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Veteran Intern
Dept. of Consumer & Business Affairs
06.2016 - 05.2017
- In charge of ordering supplies for our department (Procurement)
- Provided first-level technical support to employees
- Install, configure, maintain, and test computer hardware, software, and peripheral equipment
- Diagnose and resolve hardware, software, and network connectivity problems
- Troubleshoot hardware and software, and give recommendations for improvements
- Configured and distributed devices used daily by employees.
- Opening tickets for technical problems beyond my control
- Maintain, install, and configure laptops, projectors, and other equipment
- Coordinate department moving, and delivery of equipment to locations
- Coordinate equipment delivery, software licensing compliance, inventory/asset control.
Technical Support/I.T.
ICDC College
01.2013 - 06.2015
- Provided first-level technical support for employees and students
- Troubleshoot hardware and software
- Installs, configured, maintained, and tests computer hardware, software, and peripheral equipment
- Diagnose, and resolve hardware, software, and network connectivity problems
- Set up hardware and software in the new offices
- Maintain and control over 50 desktops throughout the campus.
Warehouse Packing
Overhill Farms
11.2010 - 02.2011
- Placing boxes of merchandise in pallets
- Wrapping pallets up for protection
- Pulling the pallets with a pallet jack.
Electrician Apprentice
Rey’s Electric
03.2003 - 05.2009
- Wiring up houses using special conduits such as E.M.T, flex, and Romex
- Installed light fixtures, outlets, and light switches
- Troubleshooting any electrical problems that arise
- Worked in commercial, and industrial complexes.
- Stored and maintained power tools and equipment for each job
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization
Marine/Generator Mechanic
The United States Marine Corps
03.2003 - 03.2007
- In charge of small units of Marines to train leadership skills
- Performed daily maintenance on generators
- Troubleshoot wiring for any electrical problem that the generators may have had.
Education
Certificate - Information Technology
ICDC College
Huntington Park, CA07.2012
Electrical Equipment Repair Specialist - Electrician
Military Occupational Specialty School
Camp Lejeune, NC11.2003
High School Diploma -
Ulysses S. Grant High School
Valley Glen, CA06.2002
Skills
- Remote Support
- Hardware support
- Network Troubleshooting
- Ticket management
- Bilingual English/Spanish
- Efficient Accurate and detail-oriented
- Ability to work as a team player as well as a team leader
- Excellent communication and organizational skills
- Computer literate (25-30 WPM)
- Microsoft Office 2003, 2007, 2010, 2013, O365
- Windows 7, 8, 10, 11
Timeline
Senior IT Tech Support Analyst
Dept. of Consumer & Business Affairs
09.2022 - Current
IT Tech Support Analyst
Dept. of Consumer & Business Affairs
06.2018 - 09.2022
Intermediate Clerk
Dept. of Consumer & Business Affairs
05.2017 - 06.2018
Veteran Intern
Dept. of Consumer & Business Affairs
06.2016 - 05.2017
Technical Support/I.T.
ICDC College
01.2013 - 06.2015
Warehouse Packing
Overhill Farms
11.2010 - 02.2011
Electrician Apprentice
Rey’s Electric
03.2003 - 05.2009
Marine/Generator Mechanic
The United States Marine Corps
03.2003 - 03.2007
Certificate - Information Technology
ICDC College
Electrical Equipment Repair Specialist - Electrician
Military Occupational Specialty School
High School Diploma -
Ulysses S. Grant High School
References
References available upon request
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