KEVEN ALVARENGA
Los Angeles,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Asset Protection Agent
Nordstrom
05.2023 - 01.2025
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Mentored and coached store employees on safety techniques and rules.
- Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Target Security Specialist
Target
05.2022 - 05.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Lumber Associate
Home Depot
01.2022 - 04.2022
- Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts
- Loaded and unloaded materials like drywall, shingles and plywood for customers
- Worked with approved vendors to source and receive products for customers
- Boosted sales by recommending target materials and products to enhance planned purchases
- Learned lumber products and manufacturer differences to give customers sound advice on building materials
- Ordered new lumber materials and built strong work relationships with suppliers
- Sorted and stacked lumber based on size and type according to company and regulatory policies
- Organized store by returning merchandise to proper areas and restocked displays
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Recommended optimal merchandise based on customer needs and desires
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
Cashier
El Pollo Loco
01.2021 - 08.2021
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Processed sales transactions to prevent long customer wait times
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized
- Learned roles of other departments to provide coverage and keep store operational
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Recommended complementary and discounted items to customers to increase sales
Education
High School Diploma -
Ouchi Highschool
06-2021
Skills
- Loss prevention strategies
- CCTV monitoring
- Incident reporting
- First aid training
- Shoplifter apprehension
- Package inspection
- Audit conduction
- Team Training
- RFID tracking
- Report writing
Accomplishments
Was part of the first 3 Agents in the company to receive an challenge coin award for contributing in the arrest of two big ORC crews which made the news twice.
Languages
Spanish
Native or Bilingual
Timeline
Asset Protection Agent
Nordstrom
05.2023 - 01.2025
Target Security Specialist
Target
05.2022 - 05.2023
Lumber Associate
Home Depot
01.2022 - 04.2022
Cashier
El Pollo Loco
01.2021 - 08.2021
High School Diploma -
Ouchi Highschool
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