LELA BROWN

• SME STAMP (System Time-Reporting Account Management for Projects) Coordinator Trained others in Enterprise Technology footprint how to use STAMP both user and administer/point of contact.
• Ran reports for different lines of business, add and remove users from projects, terminate users, new users, run reports to show differences of timed in-house hours vs agencies contract/vendor hours (discrepancy reports)
• Certified (WF) Business Continuity Administrator Scrum Master - Ran Agile ceremonies, trained/mentored team members in Agile methodologies.
• SharePoint Online Management
• Member of Transformation Product Tiger Team
• Collected, arranged, and input information into database system.
• Educated staff on Agile mission and goals to help employees achieve success.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Provided reporting for analysis and ad-hoc reporting in support of decision-making.

• Received recognition for outstanding collaboration and risk mitigation as member of Release Management team.
• Participated in forums to ensure line of business concerns were addressed before implementing infrastructure changes, leading to well-reviewed and enabled IRMG (RM) releases with mitigated risks and timely completion of patching, decommissioning, upgrades, and other server-related tasks.
• Proactively communicated with stakeholders to improve transparency and keep everyone informed.
• Led problem management and workflow management.
• (WF) Certified Business Continuity Administrator (~ 8 yrs.) Applied risk/compliance/governance Relationship Management/LOB Liaison
• STAMP (System Time-reporting Account Management for Projects) Coordinator/Administrator for ~ 5000 team members, contractors and vendors
• Implemented and maintained risk management business system information to identify and mitigate potential risks.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Project: Led 5 success quarterly audit on Windows Account Certification of approx.~ 3500 of Windows Servers
• Windows Project: Involved cleanup of active directory accounts, creation of security groups, security accounts, creating approval process, documentation of processes, documentation of audit trails, audit meeting and artifact validations, successful migration to identity management and training
• Attended operating review board meetings to, rectified CICATs (Centralized Issue and Corrective Action Tracking), provided factual data, ran and sent SQL reports to lines of business.
• Was point of contact for policy management, records management and (WF) Certified Business Continuity Administrator
• Partnered with software engineers to schedule and run patches to meet fast-approaching deadline of audit requirements.
• Team Lead for 4 years.
• Worked ITIL process.
• Interviewed potential candidates.
• Created and worked incident/problem/change/orders/ tickets and wrote ARQL queries in BMC Remedy Tool
• Assisted in building new Wholesale Infrastructure Service Desk
• Coordinated team workload by workflow and work metrics.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.

• Received recognition for escalation of critical change, which was delayed for weeks, helping eliminate risks and gain appropriate approvals be implemented in time for application teams to meet critical scheduled time.
• Received recognition for exceptional problem-solving skills and quick response when manager inadvertently submitted termination notice for himself, resulting in deletion of his accounts.
• Responded quickly by jumping through hoops to minimize downtime and resolve issue, leveraging problem-solving skills and expertise to ensure that manager was up and running as quickly as possible, with minimal disruption to his workflow.
• Demonstrated excellent communication and collaboration skills, along with ability to take decisive action in critical situations, to prevent and resolve problems.
• Administered system emergency break/fix access on per-needed basis.
• Heat Ticketing /Problem/Incident/Work Request-orders management system Maintained, created, and updated documentation (created and worked assignments).
• Backup nights Service Desk – helped onboard and offboard team members and other misc. tasks.
• Documented discrepancies, referring discovered issues to supervisor for remediation.
• Processed requests for service from internal and external customers
• Reacted calmly during times of highly stressed or emergency situations.
• Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
• Verified integrity and consistency of duplicative measures and storage protocols.
• Complied data transmission laws and regulatory guidelines when sending and storing sensitive data.
• Collaborated with other departments to identify and solve software issues.
• Established and maintained relationships with software vendors.
• Wrote and updated detailed technical documentation for software applications.
• Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Represented company brands, engaging with customers, and built brand recognition and awareness.
• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
• Communicated product information with confidence and educated consumers about company

• Seasonal Retail Sales Associate
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
• Managed cash register after end of shift to balance and record accurate transactions
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Top skills covered: Data Analytics, Tech Career Skills

Top skills covered Serverless Computing

Top skill covered Diversity & Inclusion

MS Win 2000:

• Networking & Operating Systems Essentials
• Designing a MS Win 2000 Directory Services Infrastructure
• Supporting Microsoft Win 2000 Professional and Server
• Implementing a Microsoft Windows 2000 Network Infrastructure
• Implementing & Administering MS Win 2000 Directory Services