RIley Casal
Honolulu,HI
Summary
I have excelled at leading operations and enhancing customer satisfaction through expert problem-solving. My strategic approach to social media marketing and inventory management, significantly boosted productivity and quality standards throughout the company. Proficient in computer applications and communication, I excel in delivering high-quality customer assistance and resolving complaints efficiently.
Overview
5
5
years of professional experience
Work History
General Manager of Operations
Crazy Tuna Party Rentals
Riverside, CA
03.2020 - Current
- Promote high customer service by resolving problems with knowledgeable, and friendly service.
- Quickly assess and address customer concerns and demands.
- Manage time effectively to ensure tasks are completed on schedule, and deadlines are met.
- Coordinate with the marketing team to ensure social media strategies align with overall marketing and business objectives.
- Developed and implemented strategic social media marketing plans.
- Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintain accurate inventory records to track stock levels.
Education
In The Process of Getting My Bachelors Degree - Marine Biology
University of Hawaii At Manoa
Honolulu, HI05-2028
Skills
- Scheduling of staff and deliveries
- Complaint resolution
- Effective time management
- Computer proficiency
- Customer service, addressing questions and concerns, and communication skills
- Answering media requests
- Team leadership
Accomplishments
- High Honors
- Leadership award
Languages
American Sign Language
Limited
References
References available upon request.
Timeline
General Manager of Operations
Crazy Tuna Party Rentals
03.2020 - Current
In The Process of Getting My Bachelors Degree - Marine Biology
University of Hawaii At Manoa
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