Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ROBERT DODD

Eufaula

Summary

Dynamic Shift Manager at Sonic with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and cash handling, I effectively resolved escalated issues while fostering a positive work environment. My strong decision-making and communication abilities contributed to a cohesive workplace culture and improved customer experiences.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Sonic
06.2022 - 07.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Communicated well with my coworkers and when needed would also communicate effectively with the customers.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.

Education

High School Diploma -

Eufaula High
Eufaula, OK
05.2021

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Punctual and reliable
  • Handling customer complaints
  • Verbal and written communication
  • Work area inspection
  • Operations management
  • Documentation and reporting

Accomplishments

  • Supervised team of 8-10 staff members.
  • Recognized by team members for excellent work ethics and going above and beyond expected work parameters.
  • Suggested actionable improvements to streamline workplace procedures.

Certification

  • SafeServ Certified

Timeline

Shift Manager

Sonic
06.2022 - 07.2025

High School Diploma -

Eufaula High

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