Francine Cross
Philadelphia,Pennsylvania
Summary
I have over 30 years of experience in Business which was acquired from positions in real estate, insurance and tax planning. I’m able to contribute to the success of organizations by leading sales teams, organizing staff and making decisions to enhance performance. I am a professional that can process large volumes of time sensitive materials while maintaining confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Insurance Office Manager
Olney Business Center / Allstate Insurance
2013.01 - Current
- Manage the Business Center and monitor all human resources, tax administration, and client servicing
- Large volumes of clients are handled with a focus on providing customer service and making sure that all employees exceed customer satisfaction expectations
- Collaborate with staff and manager to implement policies to enhance the office
- Strategically plan decisions that benefit the team
- Exceeded companies KPI for 6 months straight.
Appraisal Office Manager / Sales Manager
Financial & Real Estate Network/Owens Real Estate
1994.01 - 2013.01
- Managed a team of professionals who were responsible for producing up to thirty (30) real estate appraisals each week
- Participated in every part of the appraisal process which required me to oversee staff in demographic research, coordinate schedules for team members
- Responsible for multi-tasking and handling multiple projects simultaneously
- Entrusted to oversee the collection of cash, check, and credit card payments from tenants
- Used Quickbooks to track financial and client profile records
- Spent time interacting with clients, mortgage companies, and prospects over the phone, email, and Internet
- Represented the company in front of new client prospects
- As a result, helped the company secure contracts with the City of Philadelphia, the Veterans Administration, The School District of Philadelphia and large mortgage companies throughout the country.
Education
Bachelor of Arts - Liberal Arts, Management Track
Peirce College
Philadelphia, PA12.2023
Bachelor of Science - Human Services
Camden County College
Blackwood, NJ08.2023
Associate of Science - Addictions Counseling
Camden County College
Blackwood, NJ05.2017
Advanced Paralegal Course
Blackstone Career Institute
Allentown, PA07.2016
Bachelor of Science - Accounting
Peirce College
Philadelphia, PA05.1984
Timeline
Insurance Office Manager
Olney Business Center / Allstate Insurance
2013.01 - Current
Appraisal Office Manager / Sales Manager
Financial & Real Estate Network/Owens Real Estate
1994.01 - 2013.01
Bachelor of Arts - Liberal Arts, Management Track
Peirce College
Bachelor of Science - Human Services
Camden County College
Associate of Science - Addictions Counseling
Camden County College
Advanced Paralegal Course
Blackstone Career Institute
Bachelor of Science - Accounting
Peirce College
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