Lori J. Pierce
Bonners Ferry,ID
Summary
Insurance professional with comprehensive experience in managing insurance operations and driving continuous improvement. Proven track record of effectively leading teams to meet and exceed organizational goals. Known for strong analytical skills and adaptability in dynamic environments.
Overview
29
29
years of professional experience
Work History
Insurance Manager / Office Manager
Down to Earth Dental Arnell Prato
Tacoma, WA
09.2006 - Current
- Achieved successful annual reviews that enhanced employee performance. Streamlined hiring and termination processes to improve team dynamics. Created comprehensive documentation of employee improvement strategies.
- Managed two dental offices with 4 million yearly revenue
- Facilitated insurance verification to ensure coverage for patients receiving treatment plans and scheduling services.
- Achieved full compliance by systematically collecting necessary licenses, malpractice insurance, DEA certificates, and CPR/BLS certifications. Promoted a culture of compliance through regular audits and employee training. Strengthened organizational integrity by maintaining up-to-date records of all compliance-related documentation.
- Trained virtual assistants and front office staff on insurance breakdowns, coding, appeals, denial reasons, credentialing, recredentialing processes, and CAQH attestation. Assisted in negotiating higher fee schedules with insurance companies.
- Oversaw the posting of EFT and insurance check payments across both offices. Managed accounts receivable through strategic monthly statements and proactive patient communication. Achieved a collection rate consistently between 97-98%.
- Analyzed and addressed aged insurance denials and appeals, facilitating effective communication with insurance providers.
- Facilitated monthly reconciliations for on-site managers and compiled patient data reports for review during monthly meetings.
- Implemented staffing strategies and operational workflows to enhance productivity among 35 employees in two emerging dental offices.
- Compiled and communicated adjustment reasons to CEO Chris Rado to support informed decision-making.
- Compiled and organized monthly receipts from all insurance-related vendors.
Front Office
Dr. Fred Dahm
Tacoma, WA
08.2006 - 07.2010
- Performing all of the job duties in the Front Office on my own. Conducting morning huddle, scheduling, treatment planning, answering multi-phone lines, Insurance verification and submitting claims along with tracking aged claims, daily deposits, collections, managing any aged accounts, month end reports, marketing, 2nd assistant with the Doctor.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Dental Assistant
Dr. Dave Wagner
Tacoma, WA
10.2005 - 08.2006
- Expanded dental assistant duties, fabricated single or multi-tooth temporaries, packing cord, etc.... All of the duties of a dental assistant.
- Maintained accurate patient records and treatment documentation.
- Sterilized instruments and ensured compliance with safety protocols.
- Educated patients on post-operative care and oral hygiene practices.
- Managed inventory of dental supplies, ensuring availability for procedures.
- Trained new staff on office protocols and patient management techniques.
- Implemented workflow improvements that enhanced operational efficiency.
- Sterilized rooms and prepped equipment and instruments for 20+ procedures daily.
Dental Assistant
Dr. Sang Shin
Tacoma, WA
02.2005 - 10.2005
- Assisted in patient preparation and comfort during dental procedures.
- Coordinated scheduling for appointments to maximize clinician productivity.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Dr. Gary Steinman
Tacoma, WA
09.2002 - 02.2005
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Assistant/Endodonticts
Dr. Timothy Kim
Seattle, WA
03.1997 - 09.2002
- Assisted in patient preparation and comfort during dental procedures.
- Maintained accurate patient records and updated treatment plans efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
Education
Dental Assistant/Front Office
Eton Technical College
Skills
- Client needs assessment
- Audit coordination
- Records management
- Risk analysis
- Claims management
- Industry trends
- Risk management solutions
- Teamwork and collaboration
Timeline
Insurance Manager / Office Manager
Down to Earth Dental Arnell Prato
09.2006 - Current
Front Office
Dr. Fred Dahm
08.2006 - 07.2010
Dental Assistant
Dr. Dave Wagner
10.2005 - 08.2006
Dental Assistant
Dr. Sang Shin
02.2005 - 10.2005
Dental Assistant
Dr. Gary Steinman
09.2002 - 02.2005
Dental Assistant/Endodonticts
Dr. Timothy Kim
03.1997 - 09.2002
Dental Assistant/Front Office
Eton Technical College