Ashley Gibson
Fort Myers,FL
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possess exceptional communication, organizational, and multitasking. Committed to providing the highest quality service and creating a positive customer experience.
Overview
17
17
years of professional experience
Work History
Barista
Dunkin
Fort Myers, FL
02.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various coffee beverages, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Customer Service Representative
Bed, Bath, And Beyond
Cape Coral, FL
12.2018 - 11.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and trained all employees to stay informed about product information, store procedures including cash registers, online order, etc
- Followed up with customers to drive satisfaction and gain service feedback
- Managed all registries and planned events for Bridal, College, and ALL other events for store location.
Customer Service Trainer/Bridal Consultant
Bed, Bath, And Beyond
Louisville, KY
10.2012 - 11.2013
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Demonstrated ability to to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Planned and executed events for store promotions, Bridal and College events
Assistant Store Manager
Pier One Imports
Lakewood, CO
03.2007 - 05.2010
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Organize and assign job duties, delegate employees and create schedule
- Stockroom Inventory, and Handling truck
Education
Bachelor of Arts - Photography, Painting, Sculpture, Art Education
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Dakota Ridge High School
Littleton, CO05.2001
Skills
Retail Sales Customer Service
Order Fulfillment
Customer Relations
Sales Expertise
Staff Training
Problem Solving and critical thinking
Managing Multiple Tasks
Understanding Customer Needs
Timeline
Barista
Dunkin
02.2021 - Current
Customer Service Representative
Bed, Bath, And Beyond
12.2018 - 11.2020
Customer Service Trainer/Bridal Consultant
Bed, Bath, And Beyond
10.2012 - 11.2013
Assistant Store Manager
Pier One Imports
03.2007 - 05.2010
Bachelor of Arts - Photography, Painting, Sculpture, Art Education
Metropolitan State University of Denver
High School Diploma -
Dakota Ridge High School