Justyna Kiluk
Elmwood Park,IL
Summary
Counseling professional prepared for impactful client interactions and therapeutic support. Proven ability to implement counseling strategies, fostering supportive and safe environment for clients. Strong focus on collaboration and adaptability, ensuring effective teamwork and client-centered care. Demonstrated skills in active listening and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Chicago Heart & Vascular Specialists
7447 W Talcott Ave Ste. 200
03.2022 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
Volunteer
Psychological Counseling Center
River Grove, IL
04.2024 - 05.2024
- Inspired children to reach their highest potential by providing coaching and mentoring support.
- Excelled in creating a positive work environment that promoted collaboration and innovation.
- Communicated with children's parents and guardians about daily activities, behaviors, and related issues.
- Organized and led recreational activities for children and youth.
- Created team building exercises that helped strengthen the bond between children so they could learn to foster new relationships in their lives.
Certified Nursing Assistant
Norridge Gardens
Norridge, IL
03.2021 - 04.2021
- Dedicated 48+ hours collecting clinical experience in a nursing home facility.
- Completed tasks for patients who were in need of help with activities of daily living.
In-Home Caregiver
Bernadette Kaleta
02.2020 - 01.2021
- Assisted client with early onset Alzheimer's with dressing, grooming and feeding needs, as well as supervising daily activities.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients home to complete healthcare services and promote continuity of care.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Monitored clients overall health and well-being and noted any significant changes.
Phone Operator, Server, and Hostess
Jim And Pete's
09.2017 - 05.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Sales Associate
Liborio Bakery
01.2017 - 10.2018
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Operated cash register, quickly and accurately handled cash and packaged orders neatly and correctly.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
Education
Master of Arts - Clinical Mental Health Counseling
The Chicago School
Chicago, IL05-2027
Bachelor of Arts - Psychology
Elmhurst University
Elmhurst, IL05.2024
Associate of Arts - Psychology
Triton College
River Grove, IL12.2021
Certification - Nurse Assistant Certificate
Triton College
River Grove, IL05.2021
High School Diploma -
Elmwood Park Highschool
Elmwood Park, IL12.2019
Skills
- Time Management
- Observation Communication
- Patient Scheduling
- Maintaining confidentiality
- Emotional Support and Companionship
- Excellent people skills
- Problem-solving skills
- Cool Under Pressure
- Team Player
Certification
- CNA - Certified Nurse Assistant
- BLS- Basic Life Support certified
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Volunteer
Psychological Counseling Center
04.2024 - 05.2024
Medical Assistant
Chicago Heart & Vascular Specialists
03.2022 - Current
Certified Nursing Assistant
Norridge Gardens
03.2021 - 04.2021
In-Home Caregiver
Bernadette Kaleta
02.2020 - 01.2021
Phone Operator, Server, and Hostess
Jim And Pete's
09.2017 - 05.2019
Sales Associate
Liborio Bakery
01.2017 - 10.2018
Bachelor of Arts - Psychology
Elmhurst University
Associate of Arts - Psychology
Triton College
Certification - Nurse Assistant Certificate
Triton College
High School Diploma -
Elmwood Park Highschool
Master of Arts - Clinical Mental Health Counseling
The Chicago School