Hayley Amarilis Heredia Acosta
Branson,MO
Summary
Dynamic professional with proven expertise in time management and customer service, honed at Flaming Margaritas and Golden Corral. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining kitchen operations. Demonstrated exceptional teamwork and problem-solving abilities, contributing to significant efficiency improvements.
Overview
1
1
year of professional experience
Work History
Busser
Flaming Margaritas
06.2023 - 06.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Host
Flaming Margaritas
06.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Prep Cook
Golden Corral
05.2023 - 05.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Trained and assisted new kitchen staff members.
Banquet Server
Chateau On The Lake
01.2023 - 04.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Worked with Five Star Staffing Company!**
Education
High School Diploma -
UE Simon Rodriguez
Puerto Cabello, Venezuela07.2018
Skills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Cleaning procedures
- Food Running
- Cleanliness Maintenance
- Effective problem solving
- Strong teamwork
- Customer Service
- Table setting knowledge
- Food Service
- Multitasking proficiency
- Effective Time Management
- Attention to Detail
- Cleaning and organization
- Safe Food Handling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Busser
Flaming Margaritas
06.2023 - 06.2024
Host
Flaming Margaritas
06.2023 - 06.2024
Prep Cook
Golden Corral
05.2023 - 05.2024
Banquet Server
Chateau On The Lake
01.2023 - 04.2023
High School Diploma -
UE Simon Rodriguez
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