Damie Adeiye
Owings Mills,MD
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in Healthcare environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Right At Home Care Services
05.2022 - 05.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Clinical Case Manager
Care Outlook Inc
04.2019 - 05.2022
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
- Facilitated transitions of care between various healthcare settings, ensuring seamless continuity of services for optimal patient recovery.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Collaborated with insurance providers to secure coverage for necessary medical services, reducing financial burdens for patients and their families.
Client Service Coordinator
Truist Bank
12.2016 - 04.2019
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
Education
Bachelor of Arts - Management Information Systems
University of Maryland Global Campus
Adelphi, MD12.2025
Associate of Arts - General Studies
Howard Community College
Columbia, MD12.2022
Skills
- Needs Assessment
- Records Management
- Care Coordination
- Client Advocacy
- Referral Coordination
- Case Management
- Client Service
- Documentation Proficiency
Certification
Accredited Case Manager Certification - UDEMY
Timeline
Case Manager
Right At Home Care Services
05.2022 - 05.2024
Clinical Case Manager
Care Outlook Inc
04.2019 - 05.2022
Client Service Coordinator
Truist Bank
12.2016 - 04.2019
Bachelor of Arts - Management Information Systems
University of Maryland Global Campus
Associate of Arts - General Studies
Howard Community College
Accredited Case Manager Certification - UDEMY
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