Alejandro Solis Quesada
Career Choice Advisor At Amazon
San José
Summary
Dedicated and experienced Human Resources Associate with a proven track record in providing comprehensive HR assistance, handling leave and disability processes, and optimizing team performance. Proficient in managing specialized support cases and conducting quality analysis to ensure service excellence. Skilled in customer support, technical troubleshooting, and multilingual communication.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Career Choice Partner Advisor
Amazon
1 2024 - Current
- Guides and supports employees in Amazon's Career Choice program, assisting with inquiries related to program applications, tuition payments, and navigating the AtoZ platform
- Additionally, helps individuals select suitable schools aligned with their career goals and reviews reimbursement requests efficiently.
MHLS Human Resources Associate
Amazon
04.2023 - 01.2024
- Provided accurate and timely HR assistance to US Amazon employees through various contact channels
- Supported team performance enhancement initiatives.
ERC-DLS Specialized Support Group Case Manager (SSG)
Amazon
01.2023 - 04.2023
- Managed leave of absence cases and provided assistance to US Amazon employees regarding leaves and accommodations.
ERC-DLS Quality Analyst
Amazon
09.2022 - 12.2022
- Conducted call audits, provided feedback to agents to improve performance, and facilitated 1-1 sessions
- Contributed to enhancing team performance and service quality.
ERC-DLS Training Partner
Amazon
02.2022 - 09.2022
- Supported the learning environment and agenda items
- Coordinated guest speakers, planned absences, meetings, and training sessions
- Provided floor support during new recruits' nesting phase.
ERC-DLS Human Resources Associate
Amazon
06.2021 - 02.2022
- Provided HR assistance to US Amazon employees through various contact channels
- Supported team performance enhancement initiatives.
Education
Bachelor of Business Administration - BBA - Business Administration and Management
Universidad Internacional de las Américas
02.2021 - 05.2025
Teaching English as a Foreign Language - undefined
Sykes Academy
02.2021 - 05.2021
Teaching English as a Foreign Language - undefined
Centro Cultural Costarricense Norteamericano
07.2019 - 05.2020
Grade: Undécimo (11th Grade) - undefined
Colegio Mexico
01.2015 - 05.2019
Skills
Customer Service
Problem Solving
Communication
Teamwork
Technical Support
Administration
Interpersonal Skills
Training
Self-Management
Microsoft Office proficiency
Fluent in English and Spanish
Timeline
MHLS Human Resources Associate
Amazon
04.2023 - 01.2024
ERC-DLS Specialized Support Group Case Manager (SSG)
Amazon
01.2023 - 04.2023
ERC-DLS Quality Analyst
Amazon
09.2022 - 12.2022
ERC-DLS Training Partner
Amazon
02.2022 - 09.2022
ERC-DLS Human Resources Associate
Amazon
06.2021 - 02.2022
Bachelor of Business Administration - BBA - Business Administration and Management
Universidad Internacional de las Américas
02.2021 - 05.2025
Teaching English as a Foreign Language - undefined
Sykes Academy
02.2021 - 05.2021
Teaching English as a Foreign Language - undefined
Centro Cultural Costarricense Norteamericano
07.2019 - 05.2020
Grade: Undécimo (11th Grade) - undefined
Colegio Mexico
01.2015 - 05.2019
Career Choice Partner Advisor
Amazon
1 2024 - Current