Charles Gerhardt

• Cultivated strong customer relationships by emphasizing comprehensive product knowledge.
• Motivated sales professionals by delivering positive reinforcement and constructive feedback.
• Assess sales metrics to refine and optimize strategic initiatives.
• Supported sales team members to drive growth and development.

Supervised operations leading to sustained team output every year.

Developed and coached ISAs to write high-quality business, leading to data accuracy results of 0.1% in 2021.

Oversaw and managed sales initiatives aimed at driving success in the ACT department.

Monitored call center operations to improve overall efficiency and production.

Created SOPs that led to a 20% increase in production.

Established leader standard work guidelines for both Team Leads and Site Managers.

Created training material and an onboarding program for new hires.

Created a recognition program to engage sales reps, and drive results.

Maintained a high level of team production each year as a supervisor. Achieved an average of 123% of the net sales goal as a supervisor.

Coached and developed ISAs, which led to five promotions in 2017. Four Circle of Excellence awards were earned by ISAs directly reporting to me in 2017 and 2018.

Lead the DRC Choice Champions team. Monitored results and created training for underperforming teams across all three call centers.

Participant in cross-site initiatives to increase production, which include DRC Council, DRC Facebook Pilot, DRC RCPS, DRC Recruiting Team, and DRC Capacity Team.