Allen Murphy
San Diego,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excel in communication, teamwork, and problem-solving to ensure peak operational efficiency and exceptional guest satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Hotel Indigo San Diego
San Diego, CA
06.2018 - 07.2024
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Communicated with maintenance team on damages to repair.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
Grocery Team Member
Target
San Diego, CA
10.2016 - 02.2018
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Completed price changes on store items quickly and accurately.
- Assisted customers in locating items, answered questions about product features and prices.
- Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
Head Server
Legal Seafood
Boston, MA
03.2014 - 08.2016
- Verified accuracy of bills before presenting them to customers.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Processed guest checks using POS system accurately.
Education
High School Diploma -
Everett High School
Everett, MA06-2005
Some College (No Degree) - Criminal Justice
Bay State College
Boston, MASkills
- Cleaning practices
- Staff Scheduling
- Exceptional customer service
- Supply Inventory Management
- Workload prioritization
- Cleaning and sanitation
- Housekeeping knowledge
- Facilities Inspection
- Strong Work Ethic
Extra Responsibilities
- Currently the on sight property manager for Balboa Flats in Hillcrest (2017-Present)
Timeline
Housekeeping Supervisor
Hotel Indigo San Diego
06.2018 - 07.2024
Grocery Team Member
Target
10.2016 - 02.2018
Head Server
Legal Seafood
03.2014 - 08.2016
High School Diploma -
Everett High School
Some College (No Degree) - Criminal Justice
Bay State College
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