KATIE SCHMIDTKE
West Bend,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
BEST BUY
09.2020 - Current
- Research issues to obtain appropriate answers to customer inquiries.
- Investigate money shortages and save company thousands of dollars in liabilities.
- Order supplies, create coaching plans, and de-escalate customer facing concerns.
- Walk through departments multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Core Computing Sales Advisor
BEST BUY
01.2020 - 09.2020
- Achieved and maintained service attach rates over 30 percent.
- Assisted and directed hundreds of customers per month and maintained high service attach rates across departments.
- Educated and informed customers on network and computing hardware resulting in high ASP, customer satisfaction and increased total revenue.
Customer Service Specialist
Best Buy
11.2017 - 01.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Balanced drawers and investigated money shortages over 10 dollars.
Education
Associate of Arts - Elementary Education
UWM
Washington County12.2023
High School Diploma -
Penn Foster High School
04.2019
Skills
- Customer Service Management
- Operational Efficiency
- Strong Communication Skills
- Delegation and Supervision
- Recruitment and Training
- Inventory Control
- Critical Thinker
- Multitasker
Timeline
Retail Supervisor
BEST BUY
09.2020 - Current
Core Computing Sales Advisor
BEST BUY
01.2020 - 09.2020
Customer Service Specialist
Best Buy
11.2017 - 01.2020
Associate of Arts - Elementary Education
UWM
High School Diploma -
Penn Foster High School
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