Alexis Morrell
New Orleans,USA
Summary
Dynamic and highly motivated professional with 6 years of experience across healthcare, retail, and administrative roles. Demonstrated ability to resolve issues and conflicts effectively in fast-paced environments. A personable and collaborative team player, skilled in communication and dedicated to delivering exceptional service. Well-qualified with a strong attention to detail and a proven track record in multitasking and managing priorities. Adept at applying analytical thinking and fostering positive relationships to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Devoted Health
REMOTE
10.2022 - 08.2024
- Provided customer service to members regarding HMO, PPO, D-SNP, and C-SNP Medicare Advantage plans.
- Assisted members with benefit inquiries, including vision, dental, medical, Part D, and Part B questions.
- Explained prior authorization and referral processes, and followed up with facilities and doctors' offices for status updates.
- Achieved a score of 100% on all random calls graded for HIPAA compliance and customer service, the first on my team to do so.
- Achieved over a 90% appointment scheduling rate for members with in-house nurse practitioners.
- Met and exceeded performance metrics while thriving in a fast-paced environment.
- Empathized with members and actively listened to effectively resolve complex questions and issues.
- Utilized internal systems to document calls, and file grievances and appeals.
Assistant Retail Manager
Five Below
Ramey , NJ
12.2020 - 11.2023
- Enhanced guest satisfaction by implementing higher standards for customer service, resulting in improved customer loyalty and retention.
- Managed cash handling processes, including closing deposits for both traditional registers and self-checkouts, ensuring accuracy and accountability.
- Communicated daily sales goals to the regional manager and actively contributed to achieving targets through team motivation and strategic planning.
- Oversaw the recruitment process by reviewing applications, scheduling interviews, and conducting the full onboarding process, including paperwork and training for new employees.
- Approved and managed payroll submissions, ensuring accurate weekly tracking of employee hours and compliance with company policies.
- Updated store layout according to corporate directives, utilizing diagrams to optimize product placement and enhance the shopping experience.
Intake Coordinator
Option Care Health
Dunmore , PA
04.2022 - 09.2022
- Developed a high-performing administrative team through coaching and professional development.
- Collaborated with providers, case managers, hospitals, and management to deliver quality infusion services.
- Completed and filed financial documentation, achieving a 100% weekly patient admission assessment report score for four consecutive weeks.
- Handled over 300 calls daily, increasing office efficiency and responsiveness.
- Compiled and reviewed medical records for incoming referrals related to infusions and enteral nutrition.
- Maintained communication with patients throughout the referral process to ensure smooth delivery and proper paperwork preparation.
Medical Assistant
Express Urgent Care of Wilkes-Barre
Wilkes-Barre Township , PA
12.2021 - 02.2022
- Verified medical insurance and collected co-pays from patients.
- Conducted COVID swabs for testing and safety.
- Scheduled appointments for new and existing patients.
- Performed clerical tasks, including data entry, phone answering, and filing.
- Collected patient histories, vital signs, and current complaints through interviews.
- Assisted with procedures such as X-rays, EKGs, wound bandage removal, and dressing changes.
- Ensured timely collection of lab specimens by coordinating with the courier.
- Provided patients with information about their medications and proper usage.
- Collaborated with various specialists, including gynecologists, sports medicine physicians, and dermatologists.
Education
Registered Medical Assistant (RMA) -
Lincoln Technical Institute
Paramus, NJ01.2019
High School Diploma -
American History High School
Newark, NJSkills
- Customer Service Excellence
- Effective Workflow Management
- Creative Problem Solving
- Personnel Training and Development
- Natural Leader
- Analytical Thinking
- Emergency Procedures Understanding
- Call Center Experience
- Call Metrics
Certification
- RMA
- CPR Certification
Languages
english - Fluent
Timeline
Member Service Representative
Devoted Health
10.2022 - 08.2024
Intake Coordinator
Option Care Health
04.2022 - 09.2022
Medical Assistant
Express Urgent Care of Wilkes-Barre
12.2021 - 02.2022
Assistant Retail Manager
Five Below
12.2020 - 11.2023
- RMA
- CPR Certification
Registered Medical Assistant (RMA) -
Lincoln Technical Institute
High School Diploma -
American History High School
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