Pape Dia

• Operated ground support equipment for aircraft handling and baggage loading.
• Ensured safety protocols adhered to during ramp operations and passenger boarding.
• Coordinated with team members to streamline baggage processing and turnaround times.
• Conducted pre-flight inspections of ramps, vehicles, and equipment for operational readiness.

• Managed inventory of supplies, optimizing procurement processes and reducing costs
• Conducted routine inspections to identify safety hazards and compliance issues
• Developed training materials for new staff on facility protocols and safety standards
• Implemented process improvements that enhanced workflow efficiency within the facilities team
• Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
• Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
• Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
• Ordered, maintained and distributed supplies and inventory.

• Coordinated facility maintenance schedules to ensure optimal operational efficiency.
• Managed vendor relationships to streamline service delivery and procurement processes.
• Oversaw workspace organization, enhancing productivity and employee satisfaction.
• Implemented safety protocols, ensuring compliance with regulatory standards and company policies.
• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Served as point of contact for internal and external customers seeking support and information.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

• Responsible for GOOGLE SFO-SPE mail room services: Received, processed and delivered daily mail packages to our client's employees.
• Managed the SFO-SPE mail emails, tickets and shipping requests.
• Responded to users daily emails as well as helped them solve their shipping issues: IE; help them track packages through our 3 major delivery carriers.
• Trained new staff on mailroom procedures and safety protocols, improving team performance.
• Implemented tracking systems for packages, increasing accountability and reducing lost items.
• Oversaw daily workflow management, prioritizing tasks to meet dynamic business needs.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.

Conducted and completed all daily work-through on assigned floors, kept all areas tidy and resolved tickets requested assigned to me.

Responded routine emails questions and services that concerned my assigned floors.

Help organize the BTE committee to assist in the case of emergency evacuation of the building.

• Ensured customer satisfaction by providing highest quality of services at GOOGLE facilities in Mt.
• View.
• Handled daily.
• facilities management for four buildings in our Mt.
• View campus.
• Managed and resolved Guts tickets for our Google.
• clients.

• Performed daily deliveries of office supplies for Office Depot service Business service Division.
• Obtained several.
• Employee of the Month recognitions.