Shauna Smith
Milwaukee,USA
Summary
Diligent professional with proven communication, critical thinking, and interpersonal skills. Aiming to leverage my abilities to successfully fill the Customer Service role at your company. Frequently praised as results-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
Work History
Transfer Agent
Equiniti
Milwaukee, WI
11.2024 - Current
- Handles the record keeping,reporting and communication for hundreds of US corporations and their millions of shareholders around the world
- Record changes of ownership
- Maintain the issuer’s security holder records
- Cancel and issue certificates,and distribute dividends
RETENTION SPECIALIST
CHARTER COMMUNICATIONS
Milwaukee, USA
01.2020 - 11.2023
- Communicating with customers and sales reps
- Gathering information about customers' needs by asking discovery questions
- Offer aggressive retention offers to retain customers
- Process disconnections
- Set up new accounts
- Add and remove services
Internet Sale Representative
RUSS DARROW HONDA
Milwaukee, USA
08.2016 - 01.2019
- Determine price schedules and discount rates
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Answer telephone calls from potential customers who have been solicited through advertisements
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
Travel Service Agent
GCS (MTA)
Long Island City, USA
06.2014 - 06.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies
Education
Criminal Justice
BRYANT & STRATTON COLLEGE
Milwaukee, WI03.2013
Skills
- Proficient in various software (XRM)
- Microsoft Access
- Strong client relation
- Multi-line phone talent
Leadership
Time management
Adaptability
Interpersonal communication
Team work
Active listening
- Microsoft office
- Deadline oriented
- Transaction processing
Timeline
Transfer Agent
Equiniti
11.2024 - Current
RETENTION SPECIALIST
CHARTER COMMUNICATIONS
01.2020 - 11.2023
Internet Sale Representative
RUSS DARROW HONDA
08.2016 - 01.2019
Travel Service Agent
GCS (MTA)
06.2014 - 06.2016
Criminal Justice
BRYANT & STRATTON COLLEGE