Jessica Richardson
Experienced Call Center Representative with a strong background in providing exceptional customer support in high call volume environments. Possessing superior computer skills and telephone etiquette, adept at handling complex customer inquiries and resolving issues efficiently. Over 20 years of combined experience in the medical, call center, and retail industries, thriving in fast-paced, team-based environments. Known for attention to detail and exceptional communication and project management skills, with a proven ability to handle multiple tasks effectively. Recognized for proactive approach in identifying and addressing issues, always striving to optimize processes and support team objectives.
Work History
Customer Service/Remote
2 Years 11 Months- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined processes within virtual workspace, improving productivity and efficiency among remote colleagues.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed timely and effective replacement of damaged or missing products.
Customer Care Specialist/QB Tech Support/Remote
10 Months- Assist with dispatching technical issues with Quick Books and POS systems Excellent communication skills, inspiring confidence while leading customers through steps to resolve issues via phone and email.
- Detail oriented, ability to properly document and create customer call notes in computer system using multiple screens of data.
- Provided customer service, banking, financial services or technical support to customers is helpful.
- Performed basic computer skills including MS Office Suite Ensured customers have tools and knowledge they need to run their business Utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve their processing needs.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended and upsold new products, resulting in 25% increase in revenue
PRIVATE DUTY CAREGIVER/Home Health CNA
3 Years 6 Months- Evaluated accuracy and quality of data entered into agency management system.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Nursing - Certified Nursing Assistant
Skills
Certification
Cardiopulmonary Resuscitation (CPR) Certified, American Red Cross -CURRENT
First Aid Certified - CURRENT