Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Beauchamp

Saline,MI

Summary

Adept Senior Technician with a proven track record at QIAGEN, specializing in system diagnostics and troubleshooting, alongside exceptional relationship-building skills. Leveraged technical expertise to enhance equipment performance, significantly improving customer satisfaction. Demonstrates meticulous attention to detail and strong communication abilities, ensuring high-quality service across diverse roles.

Overview

9
9
years of professional experience

Work History

Senior Technician

QIAGEN
10.2018 - 09.2024
  • Diagnosed problems with XPCR modules by applying technical knowledge and troubleshooting skills.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Conducted tests of components and systems to evaluate performance and identify concerns.

Associate

Batteries Plus Bulbs
08.2017 - 08.2018
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.

Dining Room Assistant

Jimmy V's Osteria and Bar
12.2015 - 05.2016
  • Provided attentive service and proactively assessed guest needs.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.

Education

Psychology

Schoolcraft College
Livonia, MI

Skills

  • Troubleshooting and resolution
  • System diagnostics
  • Manufacturing Processes
  • Relationship Building
  • Attention to Detail
  • Written/Verbal Communication

Timeline

Senior Technician

QIAGEN
10.2018 - 09.2024

Associate

Batteries Plus Bulbs
08.2017 - 08.2018

Dining Room Assistant

Jimmy V's Osteria and Bar
12.2015 - 05.2016

Psychology

Schoolcraft College

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Olivia Beauchamp