Reteisha Evans
Grand Prairie,TX
Summary
Highly motivated and versatile professional with over 3 years of customer service experience across diverse industries, including retail, logistics, and beauty services. Skilled in communication, problem-solving, and building strong client relationships. Experienced in forklift operation, inventory management, and cross-functional teamwork, with a proven ability to deliver results in fast-paced environments. Also trained as a beauty professional, providing personalized hairstyling services, color treatments, and consultations to enhance the client experience. A dependable and adaptable team player who consistently supports organizational goals through collaboration, negotiation, and high-quality service.
Overview
10
10
years of professional experience
Work History
Coordinator
The Home Depot Distribution Center
06.2022 - Current
- Ensured the accuracy and completeness of all project data and documentation
- Monitored project progress and identified areas for improvement
- Developed and maintained strong communication channels between team members
- Packaged orders according to customer specifications
- Followed safety protocols when handling products and equipment
- Met all production deadlines and production goals
- Performed quality control checks on products prior to packing
- Trained other hoist operators on safety and operational procedures
- Followed all safety protocols and regulations when operating hoists
- Loaded and unloaded materials from trailers and other vehicles using appropriate equipment
- Transported materials using forklifts and other equipment
- Monitored and adjusted controls of machines to ensure proper operation.
security officer
Allied Universal Security Services
04.2022 - 06.2022
- Watched for and reported irregularities such as fire hazards, leaking water pipes and security doors left unlocked
- Ensured that all visitors, volunteers, contractors and employees all had visible badges and received the proper escort to all property locations
- Safely escort individuals from the property, if necessary, and ensure that no harm comes to them
- Executed security rules and procedures, calmly and promptly escorting non-compliant individuals out of the building
- Provide medical first aid and CPR as needed to any deserving individuals
- Informed personnel and visitors of security procedures and acted upon non-compliance
- Warned violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Apprehended or expelled persons engaging in suspicious or criminal acts
- Defused around 20 tense interactions and never used a weapon
- Monitored and patrolled assigned areas to prevent theft, vandalism, and other criminal activities
- Recorded data such as property damage, unusual occurrences and malfunctioning of machinery or equipment for use by supervisory staff.
CSR
CoreMark
09.2021 - 04.2022
- Prepared and distributed daily route plans for drivers
- Maintained communication with drivers to ensure timely delivery of goods
- Performed line audits to ensure product quality
- Communicated with team members to ensure smooth workflow
- Trained new customer service representatives on company policies and procedures
- Responded to customer inquiries via telephone, email, and live chat
- Researched and implemented customer service best practices
- Participated in customer service team meetings and training sessions
- Resolved customer complaints in a timely and efficient manner
- Developed and implemented customer service initiatives to improve customer satisfaction
- Participated in customer service training sessions and seminars
- Collaborated with management to develop strategies for improving delivery times.
GWA
Amazon.com Fulfillment Center
10.2020 - 06.2021
- Performed daily quality checks to ensure product quality standards were met
- Monitored the production process for any discrepancies or issues
- Successfully completed all assigned tasks within the established time frame
- Followed all company policies and procedures to ensure the safe and efficient delivery of packages
- Effectively managed multiple projects at the same time
- Efficiently handled multiple packages at the same time while ensuring quality control
- Worked closely with other team members to ensure packages were delivered on time
- Demonstrated excellent customer service skills when assisting customers with their packages
- Inspected packages for proper packaging, labeling, and documentation
- Provided prompt and friendly customer service.
CSR Collection 1st Party
Frontier Communications
Coppell, TX
10.2019 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Maintained high volume of calls and met demands of busy and productive group.
- I was promoted within 7months and became a Ambassador, I had the opportunity to train new hire and train three agents while on the floor.
Wig Department
Jenny’s Beauty Supply
Fort Worth
01.2016 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
Esthetician
Aveda Institute
DallasARLINGTON HIGH
ARLINGTON, TX06.2015
Skills
- RFID Tracking
- Forklift Operation
- Material Handling
- Inventory Staging
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Organization and multitasking
- Cash handling
- Team collaboration
- Retail experience
- Client relationship building
- Customer consultation
- Brand awareness
- Attention to detail
- Sales proficiency
Timeline
Coordinator
The Home Depot Distribution Center
06.2022 - Current
security officer
Allied Universal Security Services
04.2022 - 06.2022
CSR
CoreMark
09.2021 - 04.2022
GWA
Amazon.com Fulfillment Center
10.2020 - 06.2021
CSR Collection 1st Party
Frontier Communications
10.2019 - 04.2021
Wig Department
Jenny’s Beauty Supply
01.2016 - 10.2019
ARLINGTON HIGH
Esthetician
Aveda Institute