Retha Luttrell
Lakewood,CO
Summary
Resourceful Special Projects Coordinator known for high productivity and efficient completion of tasks. Skilled in project management, strategic planning, and effective communication. Excel in leadership, problem-solving, and adaptability, ensuring successful project outcomes through collaborative teamwork and focused execution.
Overview
35
35
years of professional experience
Work History
Special Projects Coordinator
Happy Llama Inc
Golden, CO
11.2021 - Current
- Provided support in the planning and implementation of special projects initiatives.
- Managed multiple tasks simultaneously while meeting tight deadlines for various assigned tasks.
- Communicated effectively both verbally and in writing with key stakeholders across all levels of the organization.
- Supervised online communication sources for projects and managed Facebook and Twitter pages.
- Tracked costs and expenses for analysis against original budget and compiled data into reports for final review.
- Drafted communications related to special projects including emails, memos, reports and presentations.
Client Service Coordinator
Aspen Group Benefit Advisors
Lakewood, CO
01.2017 - 06.2021
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Assisted with the preparation of presentations, reports and other documents related to client services.
- Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
- Analyzed customer feedback surveys to identify areas for improvement in customer service processes.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Facilitated onboarding sessions for new clients, introducing them to our products and services.
- Purchased client appreciation, birthday and referral gifts and sent to each person's home or office.
- Coordinated events to raise community awareness and demonstrate organization's value to clients.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Scheduled and confirmed appointments based on customer availability.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Office Manager
Office Evolution
Lakewood, CO
02.2012 - 01.2021
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Office Manager
AECOM
Lakewood, CO
09.2005 - 06.2010
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Office Manager
PMC Guild
Fort Collins, CO
06.2000 - 08.2005
- Coordinated international workshops
- Expanded annual workshops from 4 to 48.
- Facilitated seamless execution of international events.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training, and team-building activities.
Office Manager
Uptown Art Supplies
Fort Collins, CO
04.1990 - 04.2000
- Created and taught adult workshops to highlight products in inventory.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
Education
Associate of Arts -
Butler County Community College
El Dorado, KS06-1984
Skills
- Processes and procedures
- Event Coordination
- Grant Writing
- Project Requirements
- Stakeholder Relations
- Resource Allocation
- Project Scheduling
- Meeting facilitation
- Interpersonal communications
Affiliations
I am an avid hiker and art aficionado. I love being outdoors and exploring nature. I also enjoy art and try to visit museums and galleries whenever I can.
I am a military spouse who has lived all over the world. I still have the travel bug and love to see new places. My favorite place to visit is wherever loved ones are!
Languages
German
Elementary
Accomplishments
- I have volunteered for the Lakewood City Council for many years. I was a member of the Sustainability Advisory Board, where I helped the community I live in and love in many ways. It was both challenging and rewarding.
- I volunteered for many years with both the Cherry Creek Arts Festival and Amp the Cause. Volunteering at these events was hard work, but it was also a lot of fun!
- I participated in a caucus for a political candidate, which taught me a lot about the political process from a local perspective. I believe it's important to be an active participant in my community, and I'm always looking for ways to contribute.
References
References available upon request.
Timeline
Special Projects Coordinator
Happy Llama Inc
11.2021 - Current
Client Service Coordinator
Aspen Group Benefit Advisors
01.2017 - 06.2021
Office Manager
Office Evolution
02.2012 - 01.2021
Office Manager
AECOM
09.2005 - 06.2010
Office Manager
PMC Guild
06.2000 - 08.2005
Office Manager
Uptown Art Supplies
04.1990 - 04.2000
Associate of Arts -
Butler County Community College
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