Summary
Overview
Work History
Education
Skills
Timeline
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Seth Arter

Lakewood,CO

Summary

Analytical problem-solver with excellent communication skills. Diverse experience in multiple industries including liability claims, retail operations, logistics, and customer service. Proven ability to analyze complex situations, identify risks, control costs and exposures, protect assets, and increase KPIs.

Overview

10
10
years of professional experience

Work History

Liability Claims Representative II

Enterprise Mobility
07.2023 - Current
  • Reduced company exposures to losses by conducting thorough investigations of each claim.
  • Organized and effectively managed tasks while receiving 2 new claims per day.
  • Expedited claim settlements by effectively negotiating with claimants, attorneys, insurance carriers, and other stakeholders.
  • Achieved higher levels of customer satisfaction through empathetic listening and effective problem-solving skills.
  • Handled a wide variety of liability claims such as bodily injury, attorney represented, business travel, self-insured, employee losses, and more.
  • Effectively managed time-sensitive tasks under pressure without compromising the quality of work or customer service.

Management Trainee

Enterprise Mobility
04.2022 - 07.2023
  • Conducted proper safety inspection of all vehicles to ensure compliance with company and legal standards.
  • Built lasting relationships with clients and vendors through world-class customer care, fostering loyalty, and positively promoting the brand.
  • Maximized profits by ensuring at least 93% of the fleet are in a revenue-generating status.
  • Consistently implemented customer underwriting procedures to identify and mitigate potential risks.
  • Increased branch average daily revenue by creating connections, identifying needs, and positively promoting protection products to enhance the customer service experience.
  • Worked cohesively with major insurance carriers to ensure both claimants and the insured parties are receiving comparable pricing and vehicles based on policy limits or state law.

Fleet Logistics Coordinator

Enterprise Mobility
01.2020 - 04.2022
  • Supervised and scheduled a team of 100-plus hub drivers to deliver cars timely and efficiently to support all aspects of the business.
  • Forecasted, analyzed, and promptly executed delivery of vehicles on short notice with the objective of providing world class customer care.
  • Utilized various software programs to ensure accurate inventory management.
  • Facilitated the in-fleeting process of new vehicles by completing payment, licensing, registration, title, and inspection procedures.
  • Implemented alternate plans to fit rapidly changing business needs.

Business Banking Associate

Bank of the West
11.2018 - 08.2019
  • Received up to 60 inbound customer calls daily.
  • Improved client satisfaction by providing efficient and knowledgeable assistance in business banking transactions.
  • Increased revenue and customer engagement by promoting products and services tailored to the customer’s profile.
  • Deescalated conflict by actively listening to their needs and demonstrating empathy.

Corporate Guest Relations

Omni Hotels & Resorts
01.2016 - 11.2018
  • Represented the Omni brand by actively listening and evaluating guests’ feedback.
  • Resolved customer conflict and concerns in accordance with Omni best practices.
  • Collaborated with hotel management staff to produce a successful outcome.
  • Coordinated with accounting staff to resolve billing discrepancies.
  • Cross-trained in multiple departments, including sales and supervisor roles.

Education

Bachelors of Multidisciplinary Studies - Concentration on Criminal Justice, Minor of Emergency Management

University of Nebraska At Omaha
Omaha, NE
12.2019

Skills

  • Claims processing
  • Proficient in settlement negotiation
  • Proficient in Microsoft Office
  • Service excellence
  • Effective organizational skills
  • Data driven

Timeline

Liability Claims Representative II

Enterprise Mobility
07.2023 - Current

Management Trainee

Enterprise Mobility
04.2022 - 07.2023

Fleet Logistics Coordinator

Enterprise Mobility
01.2020 - 04.2022

Business Banking Associate

Bank of the West
11.2018 - 08.2019

Corporate Guest Relations

Omni Hotels & Resorts
01.2016 - 11.2018

Bachelors of Multidisciplinary Studies - Concentration on Criminal Justice, Minor of Emergency Management

University of Nebraska At Omaha

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