Angela Gerald

Investigated, researched and evaluated property damage and general liability claims to determine coverage and damages. While delivering quality customer service to assigned claimants throughout entire claims lifecycle to promote service times.

Investigation of property damage claims, from establishing liability to issuing payments or reviewing for denial, as a 3rd party administrator for a dedicated Client.

Processed high volumes of calls in fast-paced, teams based call center environment. Assisted claimants, providers and clients with problems or questions regarding claims, in alignment with team goal of processing claims for payment or forwarding to appropriate personnel for further investigation.

Responsible for the investigation and adjudication of life insurance claims. Reviewing coverage eligibility, policy status, requesting necessary proof of loss documents to determine benefit eligibility. Handling both contestable and incontestable claims.

Responsible for executing client-driven initiatives and ensuring operational excellence to maximize client satisfaction and growth for assigned Canon Dealerships. Providing sales support to Technical Sales Representatives through order management, problem solving and business process improvements.