Retina Spears
Memphis,TN
Summary
Resourceful Administrative Services Coordinator known for high productivity and efficient task completion. Skilled in strategic planning, time management, and workflow organization, ensuring smooth operations within busy office environments. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed job expectations while fostering positive team dynamics and client relations.
Overview
22
22
years of professional experience
Work History
Administrative Services Coordinator
CesPower LLC
Memphis, Tennessee
04.2023 - 09.2026
- Assisted in preparing reports and presentations for senior management reviews.
- Assisted with report and presentation preparation for senior management reviews.
- Maintained an organized filing system to ensure accurate document management.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment in accordance with company policy.
Customer Service Supervisor
Juiceplus Inc
Collierville, Tennessee
02.2005 - 03.2023
- Supervised daily operations of customer service team, ensuring delivery of high-quality support.
- Trained staff on product knowledge and effective communication techniques.
- Resolved complex customer issues, facilitating timely solutions and escalated concerns when necessary.
- Implemented new procedures to enhance customer satisfaction and service efficiency.
- Coordinated schedules to maximize team coverage during peak hours, enhancing overall service availability.
- Developed training materials to support onboarding of new customer service representatives.
Education
High School Diploma -
Fairley High School
Memphis, TN05-1998
Skills
- Microsoft Office proficiency
- Event coordination
- Inventory management
- Time management
- Fast-paced adaptability
- Facilities management
- Quote interpretation
- Effective communication
Timeline
Administrative Services Coordinator
CesPower LLC
04.2023 - 09.2026
Customer Service Supervisor
Juiceplus Inc
02.2005 - 03.2023
High School Diploma -
Fairley High School