Retonya Penry
Belton,SC
Summary
Dynamic customer service professional with a proven track record at Xfinity Comcast, excelling in problem-solving and critical thinking. Adept at enhancing customer satisfaction through effective communication and data entry skills. Recognized for implementing process improvements that boosted service efficiency and retention rates. Passionate about delivering exceptional service and fostering team collaboration.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
03.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed billing issues by analyzing account details and providing accurate solutions.
- Educated customers on service offerings, enhancing overall satisfaction and retention rates.
- Collaborated with team members to streamline processes, improving service delivery efficiency.
Customer Service Representative
Spectrum
05.2021 - 08.2021
- Documented customer interactions in CRM system, ensuring data accuracy for future reference.
- Identified recurring issues, recommending process improvements to management for resolution.
Banking Associate
TD Bank
08.2020 - 05.2021
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients in account inquiries, providing exceptional service to enhance customer satisfaction.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
Assistant Manager
Circle K
01.1998 - 08.2002
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on operational standards and customer service protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Analyzed sales data to identify trends and develop strategies for driving store performance.
Wait Staff Member
Huddle House
03.1993 - 01.1998
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure efficient food and beverage delivery.
- Assisted with training new staff on operational procedures and customer interaction standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Associate of Applied Science - Law
Tri-County Technical College
Pendleton, SC05-2019
Skills
- Customer service
- Critical thinking
- Data entry
- Active listening
Timeline
Customer Service Representative
Xfinity Comcast
03.2022 - Current
Customer Service Representative
Spectrum
05.2021 - 08.2021
Banking Associate
TD Bank
08.2020 - 05.2021
Assistant Manager
Circle K
01.1998 - 08.2002
Wait Staff Member
Huddle House
03.1993 - 01.1998
Associate of Applied Science - Law
Tri-County Technical College