Reuben Pena

Business Analyst - Salesforce MCAE Implementations.

• Responsible for analyzing business requirements and translating them into technical solutions using Salesforce Marketing Cloud Account Engagement.
• Ability to work closely with the client to gather and implement requirements.
• Conducted requirements analysis, created functional specifications, and collaborated with cross-functional teams to ensure successful implementation delivery.
• Created landing pages and email content using the Salesforce Pardot platform based on items and mockups provided by the client.
• Created email templates in Pardot/Engagement Studio as a basis for client CSAT emails.
• Gathered client feedback and iterated on our deliverable materials to ensure the content is in line with client standards.
• Immediate proficiency in Salesforce is required, as well as requirements analysis and business process design.
• Collaborate with team members to enable additional features, such as form handlers.

PMO Analyst - SAP Implementation.

• Support the PMO Lead with project management standards, organizational goals, and strategies.
• Responsible for monitoring and reporting project resources through staffing documents, technologies, and Microsoft Project.
• Responsible for conducting onboarding orientation meetings, functions, and creating support tickets when required.
• Provided technical support for project management software, Microsoft Project, Excel, and Power BI.

• Document all inquiries, troubleshooting steps, and resolutions.
• Perform health checks on financial banking applications, and provide desktop support.
• Generating and authoring SQL datasets for analysis.
• Synthesize technology issues, and quickly communicate with stakeholders.
• Ensure the accurate and timely escalation and resolution of all inquiries.

• Managed Google My Business-related issues for 100+ clients.
• Led a roadmap regarding the efficient flow of Google My Business fulfillment.
• Coordinated Account Support remote teams located offshore.
• Primary representative for Google-related topics in stakeholder meetings.
• Edited website layout and content for clients through the Duda web builder.