Reuben Tomlinson
Salt Lake City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Smiths Food And Drug Store
Sandy
07.2019 - Current
- Managed customer service team to enhance service quality and efficiency.
- Developed training programs for new staff and ongoing employee development.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Youth Gymnastics Coach
Pinnacles Gymnastics
Sandy
09.2016 - Current
- Designed age-appropriate gymnastics programs for diverse skill levels.
- Instructed and coached athletes in fundamental gymnastics techniques.
- Ensured safety protocols met during all training sessions and competitions.
- Organized and supervised team practices and special events at the gym.
- Collaborated with parents to address concerns and promote athlete development.
- Mentored junior coaches on effective teaching methods and safety practices.
- Fostered a positive environment that encouraged teamwork and personal growth.
- Organized competitions and special events related to gymnastics.
- Demonstrated proper spotting techniques for students attempting difficult moves or stunts.
- Provided feedback to parents regarding their child's progress in the program.
Skills
- Customer relationship management
- Team building
- Customer satisfaction
- Employee training
References
References available upon request.
Timeline
Customer Service Manager
Smiths Food And Drug Store
07.2019 - Current
Youth Gymnastics Coach
Pinnacles Gymnastics
09.2016 - Current