Reuel Lucena Pereira
Kissimmee,FL
Summary
Dynamic professional with extensive experience at Framingham State University, excelling in student account management and stakeholder communication. Proven ability to optimize workflows and ensure compliance, while maintaining meticulous attention to detail. Skilled in database administration and strategic planning, enhancing operational efficiency and achieving high levels of student satisfaction.
Overview
13
13
years of professional experience
Work History
Student Accounts Clerk V
Framingham State University
Framingham, MA
08.2015 - 12.2025
- Processed receivables through various payment methods including personal and business checks, credit/debit cards, and cash. Reconciled accounts to ensure accuracy and completeness. Assisted in maintaining financial records for efficient tracking of transactions.
- Managed communications with students and families about student billing processes. Oversaw dissemination of information regarding billing cycles and deadlines. Facilitated understanding of timelines to enhance student experience.
- Achieved high levels of student and family satisfaction by addressing all inquiries related to student billing through direct communication. Delivered clear explanations of university billing processes and requirements, ensuring no questions remained unanswered. Proactively verified FERPA compliance for student records before engaging with parents regarding billing matters.
- Reviewed and confirmed student bills for accuracy, encompassing tuition, fees, room and board, health insurance charges, any eligible waivers as well as payments already posted during each interaction with students and their authorized representatives.
- Facilitated collaboration among university departments to clarify student billing cycle deadlines and requirements.
- Managed relationships with admissions, financial aid, university registrar, student advising, graduate studies, continuing education, and the health center to uphold departmental policies and expectations regarding student accounts.
- Processed state employee tuition waiver requests by verifying compliance with tuition remission request forms according to state and union contracts. Assisted in applying waiver amounts accurately to student accounts. Reviewed and refined the process periodically to enhance efficiency and streamline operations.
- Oversaw the review and processing of interdepartmental tuition voucher requests, ensuring adherence to university continuing education policies. Managed accurate posting of voucher amounts to student accounts. Conducted regular evaluations of processes to drive efficiency and optimize workflows.
- Evaluated external scholarship award letters to verify eligibility criteria and ensure accurate credit allocation for student accounts.
- Administered review and processing of corporate discounts for graduate and continuing education students employed by participating companies.
- Reviewed and processed all students refunds, accurately verifying all eligibility criteria in each individual student account before the application and processing of each refund. Refunds were processed weekly throughout the academic year, and daily during peak financial aid disbursements periods.
- Oversaw the accurate processing of student refunds by generating an applied refund credit report and then evaluating eligibility criteria and compliance with Title IV for each individual student account, before running the final refund. Managed weekly refund cycles during the academic year and daily operations during peak financial aid disbursement periods.
- Assisted university business office with accurate reporting and reconciliation of student accounts receivables, student payments, waivers, and outside/private scholarship payments. Supported processing and reporting of third-party and contract payments as a backup resource.
Administrative Assistant
M & V Brothers, Inc.
Framingham, MA
12.2020 - 12.2025
- Developed and maintained filing systems, enhancing document retrieval and organization processes.
- Assisted in budgeting processes by managing invoices, contributing to financial accuracy.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
ESL Program Assistant
Framingham State University
Framingham, MA
03.2013 - 07.2015
- Managed communication between faculty, staff, and students to ensure efficient operations.
- Effectively developed the newly created position of the ESL Program Assistant, by implementing new office processes and tasks.
- Assisted directly with creating the original ESL Program catalog, as well ESL Program pamphlets with quick course information, in English, Spanish and Portuguese.
- Assisted directly with advertising the university ESL Program, by both campaigning on campus as well as outreaching within the community, engaging with local businesses and giving live interviews about the ESL Program at local radio stations.
- Developed and maintained databases for tracking program activities and resources.
- Assisted in preparing reports on program outcomes and student engagement metrics.
- Assisted with registration and student payments.
Education
Associate of Science - Communications
UniCEUB
Brasilia, BrasilNo Degree - Business Management
Framingham State University
Framingham, MASkills
- Government environment experience
- Understanding of internal controls, audit trails and compliances
- Extensive interface with stakeholders
- Technical experience with both sides of the ledger
- Professional communication
- Meticulous attention to detail
- Workflow optimization
- Microsoft Office Suite
- Office administration
- Critical thinking
- Database administration
- Strategic planning
Accomplishments
During the time I worked at Student Accounts, I processed over US$50,000,000.00 in students refunds, with a average error rate of only .1% Errors were all rectified immediately thereafter.
In the Spring semester of 2020 alone, when COVID restrictions were first enforced by the government, I processed over US$6,000,000.00 in students refunds, with 100% accuracy. The university had to reimburse adjusted housing costs to all students who had been told to leave the dorms and go study from home.
In addition, I developed and helped implement 3 new processes for both Student Accounts and the ESL Program. Upon being introduced, the new processes optimized workflows, streamlined procedures and abolished unnecessary and non-compliant steps.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
M & V Brothers, Inc.
12.2020 - 12.2025
Student Accounts Clerk V
Framingham State University
08.2015 - 12.2025
ESL Program Assistant
Framingham State University
03.2013 - 07.2015
Associate of Science - Communications
UniCEUB
No Degree - Business Management
Framingham State University