Reva Blake
Greenville,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical billing and coding position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Springleaf Financial
05.2011 - 01.2012
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Customer Service Representative
National Finance Company
12.2009 - 05.2011
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Customer Service Representative
National Finance Company
07.2007 - 09.2009
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Front Desk Manager
Hampton Inn
02.2006 - 07.2007
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Front Desk Manager
Hampton Inn
03.2003 - 09.2005
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Medical Office Coding And Billing Certificates - Medical Billing And Coding
Edgecombe Community College
Tarboro, NC05.2024
High School Diploma -
Bear Grass High School
Williamston, NC05.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Springleaf Financial
05.2011 - 01.2012
Customer Service Representative
National Finance Company
12.2009 - 05.2011
Customer Service Representative
National Finance Company
07.2007 - 09.2009
Front Desk Manager
Hampton Inn
02.2006 - 07.2007
Front Desk Manager
Hampton Inn
03.2003 - 09.2005
Medical Office Coding And Billing Certificates - Medical Billing And Coding
Edgecombe Community College
High School Diploma -
Bear Grass High School
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