Reva Ramos
Lakeland,FL
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Housekeeper Supervisor/Bistro Attendant
Residence Inn Marriott
Lakeland, Florida
12.2022 - Current
- Returned rooms to occupant-ready status to satisfy future guests.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained cleanliness of work areas throughout shift by wiping counters, washing dishes and sweeping floors.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Stocked shelves with items such as condiments, napkins and silverware.
- Greeted guests with friendliness and professionalism.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Housekeeping Lead
Pepperidge Farm Campbell Soup
Lakeland, Florida
05.2017 - 04.2022
- Conducted regular audits of public areas including lobbies, hallways, conference rooms to ensure cleanliness standards were being met.
- Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
- Worked closely with other departments such as maintenance, engineering, front office to coordinate services needed for guests.
Education
Lake Gibson Senior High School
Lakeland, FLSkills
- Strong leadership
- Scheduling expertise
- Staff evaluations
- Cleaning practices
Timeline
Housekeeper Supervisor/Bistro Attendant
Residence Inn Marriott
12.2022 - Current
Housekeeping Lead
Pepperidge Farm Campbell Soup
05.2017 - 04.2022
Lake Gibson Senior High School