Julian Andres Hernandez Cepeda
8410 Adelphi RD,MD
Summary
Dynamic Supervisor of Housekeeping at HotelPro, adept at enhancing guest satisfaction through effective conflict resolution and operational efficiency. Proven track record in staff management and employee training, fostering a motivated team that consistently meets high standards. Expert in room inspection and event preparation, driving improvements in service quality and energy efficiency.
Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
1
1
year of professional experience
Work History
Supervisor of Housekeeper
HotelPro
1200 G St NW Unit 800 Washington DC 20005, DC
04.2024 - Current
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Practiced safe work habits and wore protective safety equipment.
Skills
- Room inspection
- Staff management
- Customer service
- Event preparation
- Team leadership
- Conflict resolution
- Safety compliance
- Guest satisfaction
- Employee training
- Operational efficiency
- Energy efficiency
- Motivational skills
- Strong leadership
- Housekeeping
- Cleaning and sanitation
- Employee evaluations
Timeline
Supervisor of Housekeeper
HotelPro
04.2024 - Current