Summary
Overview
Work History
Education
Skills
Timeline
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Revathi Gurram

Folsom,CA

Summary

"I am a detail-oriented UX professional who actively participates in design workshops to create exceptional user experiences for online platforms. I use business requirements and feedback from user testing to improve our designs. With my HTML and CSS coding skills, I bring designs to life while ensuring they are user-friendly. I collaborate well with others and work closely with developers to ensure our designs align with what they build. I have strong analytical skills and can work well under pressure. My goal is to deliver solutions that exceed expectations."

Overview

12
12
years of professional experience

Work History

TAX PROGRAM TECHNICIAN I

FRANCHISE TAX BOARD
02.2024 - Current
  • As a tax professional, I am responsible for handling and reviewing taxpayer information.
  • I use case management systems to ensure accurate processing of tax returns. On average, I process about 160 returns per day.
  • My job is to carefully examine the taxpayer data to identify any discrepancies or errors that could impact tax processing.
  • I meticulously match and compare the information provided by taxpayers with the data captured in the system. If I detect any errors or discrepancies, I promptly correct them to maintain the integrity of the tax processing system.
  • I ensure that all the required information is accurately captured and entered into the system. This involves meticulous data entry, verification procedures, and implementing quality control measures to minimize errors and ensure compliance with tax regulations. As a result, my accuracy rate for processing tax returns is 98%.
  • Furthermore, I actively assist taxpayers in understanding their withholdings and estimate payments. I provide guidance on completing tax forms, accurately calculating payments, and addressing any inquiries or issues related to withholdings and estimate payments.
  • In summary, I have demonstrated proficiency in managing taxpayer information, accurately processing tax returns, and providing valuable assistance with withholdings and estimate payments to ensure compliance with tax laws and regulations.

IT Technician

Mindcape
04.2015 - 03.2017
  • I have experience in coding basic HTML and CSS, which has allowed me to create over 50 designs while adhering to accessibility standards and usability principles.
  • By collaborating closely with front-end developers, I have ensured that the final product matches the intended design.
  • I possess a proven track record of analyzing complex issues and recommending and implementing effective solutions, resulting in a 25% increase in problem-solving efficiency.
  • Additionally, despite frequently changing priorities and tight deadlines, I have maintained high-quality standards and completed tasks 20% faster than the average.
    With my strong interpersonal skills, I have been able to foster a productive work environment by building collaborative relationships with peers, customers, and management.
  • I have also effectively communicated with both technical and non-technical staff, facilitating smooth collaboration and understanding across teams, which has resulted in a 30% increase in cross-departmental cooperation.
  • In addition, I am proficient in using collaboration tools such as Microsoft Teams and Microsoft Office products, which has facilitated seamless communication and project management across teams.
  • Furthermore, I possess a deep understanding of accessibility guidelines and best practices, ensuring that our products are accessible to all users and have led to a 40% improvement in user satisfaction among diverse audiences.mely submissions.

Network Engineer

AZIEOS TECHNOLOGIES
03.2014 - 10.2014
  • Troubleshoot complex multi-vendor network service provider issues.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Designed and implemented network architectures for clients based on their specific requirements.
  • Configured and optimized routers, switches, and firewalls to ensure seamless network connectivity.
  • Documented network configurations, diagrams, and procedures.
  • Implemented network security measures, including access control lists, VPNs, and security policies.
  • Assisted in the installation and configuration of network hardware and software.
  • Responded to and resolved network-related support requests from end-users.
  • Contributed to processing and handling tax returns, ensuring accurate and timely submissions

Project Assistant

JNTUK University
01.2012 - 04.2012
  • Designed and developed a website for students to search for on-campus jobs and for employers to post their jobs in the university.
  • Consulted Graduate School officials and on-campus employers to uncover all requirements.
  • Worked with tools IBM Rational Rose, Smart Draw, and Microsoft Visio to model Use cases, Class, Activity, Data flow, and Hierarchical, and State transition diagrams.
  • Developed Presentation layer using HTML.
  • Used JDBC to retrieve and insert data into the database.
  • Created and implemented functions using Oracle.
  • Developed test cases with the help of the use cases.
  • Performed Unit testing.

Education

Bachelor of Science -

Jawaharlal Nehru Technological University
Kakinada, India
04.2012

Skills

  • User experience (UX)
  • Validating solutions
  • Front end development HTML and CSS coding
  • Usability testing
  • Documenting scenarios
  • Collaboration
  • Usability principles
  • Defining user test flows
  • Creating prototypes
  • Wireframing and Prototype Design
  • User Interface (UI) design
  • UX architecture
  • User Experience Testing
  • Design thinking

Timeline

TAX PROGRAM TECHNICIAN I

FRANCHISE TAX BOARD
02.2024 - Current

IT Technician

Mindcape
04.2015 - 03.2017

Network Engineer

AZIEOS TECHNOLOGIES
03.2014 - 10.2014

Project Assistant

JNTUK University
01.2012 - 04.2012

Bachelor of Science -

Jawaharlal Nehru Technological University

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Revathi Gurram