Revea Hall
Macon,GA
Summary
Results-driven professional skilled in customer service and time management. Demonstrates strong adaptability and effective multitasking abilities in high-pressure environments. Committed to enhancing organizational brand through positive customer interactions and organized practices. Ready to leverage technical skills and education to support workplace objectives.
Overview
12
12
years of professional experience
Work History
Catering Assistant, Host, Prep , Server
Rookerymacon
Macon, North Carolina
07.2023 - Current
- Coordinated setup and organization of catering events for diverse clientele, enhancing overall guest experience.
- Prepared and served food items, ensuring adherence to established guidelines and standards for quality and safety.
- Worked with team members to deliver timely service during events, contributing to smooth operations.
- Maintained cleanliness and organization of kitchen and serving areas.
Customer Service Cashier
Kroger
Macon, GA
06.2019 - 12.2022
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints swiftly, enhancing customer satisfaction.
- Greeted customers and provided friendly customer service.
- Educated customers about store promotions and loyalty programs, increasing customer engagement.
- Collaborated with team members to streamline service flow, improving overall customer experience.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Officer
Macon RYDC
Macon, GA
08.2021 - 06.2022
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Managed daily operations, ensuring adherence to safety protocols.
- Oversaw the development and implementation of operational procedures.
- Streamlined workflow processes, resulting in improved team efficiency and productivity.
- Implemented quality control measures to uphold service standards.
- Facilitated cross-departmental communication to enhance project collaboration.
Server,Cook,Prep Cook
Cracker Barrel Restaurant
Macon, GA
11.2013 - 07.2021
- Delivered attentive service to guests, enhancing dining experience in fast-paced environment.
- Accurately processed customer orders using restaurant point-of-sale system, ensuring smooth service.
- Addressed guest complaints with professionalism and empathy, effectively resolving issues to maintain satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Supported cash handling procedures during payment processing efficiently.
Education
High School Diploma -
Southwest HighSchool
Macon, GA05-2012
Skills
- Event coordination
- Food presentation
- Culinary hygiene
- Inventory management
- Cash handling
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Communication skills
- Professional demeanor
Timeline
Catering Assistant, Host, Prep , Server
Rookerymacon
07.2023 - Current
Officer
Macon RYDC
08.2021 - 06.2022
Customer Service Cashier
Kroger
06.2019 - 12.2022
Server,Cook,Prep Cook
Cracker Barrel Restaurant
11.2013 - 07.2021
High School Diploma -
Southwest HighSchool